# French Customer Technical Advisor | Athens Greece

> Cross Border Talents · Athens, Greece · Full-time · Posted 2020-10-29

**Workplace:** on_site

**Department:** BPO_GRE4

## Description

Cross Border Talents is looking for French Speakers to work in Athens, Greece. **Are you interested in moving abroad?**

  

### Your Role as a Customer Technical Advisor:

-   Respond and record consumer inquiries/questions raised through free phone lines for customers;
-   Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
-   Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
-   Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
-   Troubleshoot through the use of open questions, support documents, and system training;
-   Offer recommendations to common problems or frequently asked questions.

## Requirements

### Requirements for the Customer Technical Advisor:

-   High School Diploma or Higher;
-   Native/Fluent French;
-   Good level of English, C1;
-   Writing speed: 20 words per minute;
-   Active Listening;
-   Good Problem Solving Skills;
-   Strong troubleshooting Skills.

## Benefits

### Cross Border Talent's Offer:

-   Renewable contract of 12 months;
-   Health Coverage and Private Health Care;
-   Attractive Salary with performance bonus;
-   Working hours: 40h per week = is 8 hours per day / 5 days a week;
-   Greek lessons.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/F1FD9B53F7/apply)

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