# BPO Team Leader - Spanish

> Cross Border Talents · Salamanca, Spain · — · Posted 2026-10-26

**Workplace:** on_site

**Department:** BPO_ES9

## Description

Our client is looking for a Team Leader to manage its operations team within a medical assistance service. The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.

### Main responsibilities

-   Supervise daily operations, identify improvements, and resolve incidents.
    
-   Support team members with complex medical assistance cases and periods of high demand.
    
-   Train, coach, motivate, and evaluate team members.
    
-   Organise operational planning and optimise staffing and resources.
    
-   Monitor productivity, quality, and operational performance indicators (KPIs).
    
-   Collaborate with other departments to improve customer experience and service efficiency.
    
-   Help achieve productivity targets and control operational costs.
    
-   Prepare reports and analyse performance data to support decisions.

## Requirements

Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager.

Experience in a call centre, contact centre, customer service, or assistance operations.

Knowledge of operational processes and incident management.

Strong communication, organisational, and problem-solving skills.

Ability to motivate, develop, and lead a team.

Customer-service orientation, accountability, and proactivity.

High level of Spanish and English.

## Benefits

Permanent employment contract (contrato indefinido).

Full-time position.

Intensive morning and/or afternoon shifts.

Hybrid working model.

Competitive salary plus a language allowance.

Employee and family discount programme.

International working environment.

## Apply

[Apply at Cross Border Talents](https://apply.workable.com/crossbordertalents/j/F6D6521AA1/apply)

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