# Collision Repair Service Advisor

> CSN Collision · Fredericton, Canada · Full-time · Posted 2026-10-20

**Salary:** CAD 20–25

**Workplace:** on_site

**Department:** CSN Dana's Collision Centre

## Description

**Do you speak fluent customer service and understand that "my car is making a weird noise" is not actually a technical diagnosis?**

We're looking for a Collision Repair Service Advisor to join our team. If you can calm stressed customers, navigate insurance claims without breaking a sweat, and keep multiple repair updates straight in your head, you might be exactly who we're looking for.

**What You'll Be Doing**

-   Welcoming customers who are having a less-than-great day because their vehicle has met an unfortunate mailbox, shopping cart, deer, or another driver.
-   Acting as the main point of contact throughout the repair process.
-   Keeping customers informed with timely updates so they don't have to call every three hours asking, "Is it done yet?"
-   Working with insurance companies to help move claims through the process smoothly.
-   Explaining repair timelines, deductibles, and paperwork in a way that makes sense to normal humans.
-   Coordinating vehicle pickup and making sure customers know what to expect before they arrive.
-   Following up after repairs to ensure customers leave happy and stay happy.
-   Real Time Administration/File Management
-   Closing Work Orders
-   Occasionally covering the reception desk and proving that you can answer phones, greet visitors, and juggle multiple tasks without developing superpowers.

## Requirements

**What We're Looking For**

-   Excellent customer service and communication skills.
-   Strong organizational abilities and attention to detail.
-   Ability to stay calm when customers, insurance companies, and repair schedules all need something at the same time.
-   Experience in collision repair, automotive service, customer service, or insurance claims is an asset.
-   Basic computer skills and comfort learning shop management software.
-   A positive attitude and a good sense of humor.

**Bonus Points If You Can**

-   Translate insurance terminology into plain English.
-   Explain repair delays without sounding like you're reading from a script.
-   Find a missing repair order in less time than it takes everyone else to start panicking.
-   Remember multiple customer names before your second cup of coffee.

## Benefits

**What You'll Get**

-   A supportive team environment.
-   Interesting days where no two customer stories are exactly the same.
-   Opportunities to learn and grow within the collision repair industry.
-   The satisfaction of helping customers get back on the road after an accident.

If you're organized, customer-focused, and can keep a smile on your face when the phone rings for the tenth time before lunch, we'd love to hear from you.

Please send resume in confidence to [shellie.andrews@danascollision.com](mailto:shellie.andrews@danascollision.com)

## Apply

[Apply at CSN Collision](https://apply.workable.com/csncollision/j/1D9F6C41FF/apply)

---
Powered by [Workable](https://www.workable.com)