# IT Support Engineer (Tier 1)

> CubX Inc. · Lakewood, United States · Full-time · Posted 2026-06-29

**Salary:** USD 40,000–55,000

**Workplace:** on_site

**Department:** Service

## Description

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

**Why CubX?**

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

-   Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
-   Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
-   Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

**Want to see what what It’s really like to work at CubX?**

[What It’s Really Like to Work at CubX (Inside Our Team)](https://youtu.be/8jTGCRLUb54?si=FY9SN_43otdGCLNN)

### Responsibilities

-   Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms
-   Manage and prioritize your ticket queue effectively
-   Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications
-   Troubleshoot desktop, hardware, and basic networking problems
-   Maintain precise and up-to-date ticket documentation
-   Assist with user onboarding, device setup, and minor projects
-   Communicate clearly and professionally with clients
-   Participate in occasional after-hours or on-call support
-   Proactively identify and address potential issues before they escalate

## Requirements

-   **Minimum of 1 year of practical IT support experience (mandatory)**  
    (Experience in Helpdesk or Managed Service Provider (MSP) roles is highly desirable)
-   Capable of handling Tier 1 support tasks independently without needing constant supervision.
-   Hands-on experience supporting business clients in a Managed Service Provider (MSP) environment.
-   Microsoft 365 (**mandatory** – hands-on experience), including creating and managing user accounts and licenses, enrolling and joining devices with Entra ID or Intune, administering groups and permissions, and performing basic troubleshooting for Exchange, Teams, and OneDrive.
-   Desktop support (**mandatory** – strong knowledge base), including troubleshooting Windows operating systems, resolving typical end-user problems without escalation, and supporting hardware, printers, and software installations.
-   Networking (**mandatory** – basic knowledge), including DNS, DHCP, IP addressing, Wi-Fi connectivity, and the ability to diagnose and resolve common networking issues such as connectivity, latency, and device access.
-   Excellent communication skills when interacting with end users.
-   Ability to manage and prioritize multiple support tickets efficiently.
-   Eligible to work in the United States.
-   Available for a rotating on-call schedule.
-   Experience in a Help Desk role is highly desirable.
-   Experience with macOS support is a plus.
-   Experience participating in IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployments, is a plus.
-   An A+, Net+, or Azure/Microsoft 365 Fundamentals certification is a plus.

## Benefits

-   Competitive salary of $40,000 –$55,000 USD
-   Paid time off and company holidays
-   Health, dental, and vision insurance options
-   401(k) retirement plan with company match
-   On-site gym for employee wellness
-   Modern, collaborative office environment
-   Ongoing training and professional development
-   Opportunity to work with cutting-edge technology
-   Team events and employee appreciation initiatives
-   Strong company culture focused on innovation and teamwork

## Apply

[Apply at CubX Inc.](https://apply.workable.com/cubx/j/9C349A52FB/apply)

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