# IT Support Engineer (Tier 2) - NJ

> CubX Inc. · Lakewood, United States · Full-time · Posted 2026-05-24

**Salary:** USD 55,000–75,000

**Workplace:** on_site

**Department:** Service

## Description

CubX Inc. is a fast-growing managed service provider (MSP) dedicated to delivering modern, secure IT solutions and exceptional support to business clients. With a cloud-first approach and a strong emphasis on client relationships, CubX Inc. empowers organizations to achieve their technology goals while maintaining robust security and operational efficiency.  
  
As a Help Desk Technician II, you will play a critical role in supporting clients' IT environments, resolving complex technical issues, and ensuring seamless operations across a variety of platforms and services. You will be part of a collaborative team that values innovation, proactive problem-solving, and continuous learning.  
  
Key responsibilities include:

-   Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android)
-   Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive
-   Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi hardware
-   Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking, resource management)
-   Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates
-   Utilize ITSM/ticketing tools to manage support tickets and maintain accurate documentation
-   Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments
-   Participate in occasional after-hours/on-call support and provide client training on IT best practices and security
-   Proactively identify and remediate potential issues while building and maintaining positive client relationships

## Requirements

### Required Qualifications:

-   2+ years of IT/help desk experience in a professional environment
-   Level 2 desktop support and troubleshooting experience for Windows and macOS endpoints
-   Advanced Microsoft 365 administration experience (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive)
-   Hands-on networking configuration and troubleshooting experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules) with network hardware such as SonicWall, Meraki, or UniFi
-   Experience administering Azure AD, Active Directory, and Group Policy (GPOs), plus basic Azure administration (VMs, networking, resource management)
-   Experience participating in IT projects (on-site hardware installations, network setups, software migrations, and cloud services deployments)
-   Experience using at least one ITSM/ticketing tool
-   Strong communication skills for providing technical updates directly to clients in a support context
-   Authorized to work in the United States
-   Able to travel to client sites approximately 15% of the time
-   Available for after-hours/on-call support on a rotating schedule

### Preferred Qualifications:

-   Bachelor’s degree in Computer Science or an IT-related field
-   Experience using Windows Autopilot for device provisioning and deployment
-   Experience configuring email authentication/security records (SPF, DKIM, DMARC)
-   Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
-   PowerShell scripting experience
-   Holds at least one relevant certification: CompTIA A+, Network+, Security+, CCNA, or Microsoft MS-100/MS-101

## Benefits

-   Competitive salary of $55,000–$75,000 USD
-   Paid time off and company holidays
-   Health, dental, and vision insurance options
-   401(k) retirement plan with company match
-   On-site gym for employee wellness
-   Modern, collaborative office environment
-   Ongoing training and professional development
-   Opportunity to work with cutting-edge technology
-   Team events and employee appreciation initiatives
-   Strong company culture focused on innovation and teamwork

## Apply

[Apply at CubX Inc.](https://apply.workable.com/cubx/j/BAD1E70F64/apply)

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