# IT Support Engineer (Tier 2) - AZ

> CubX Inc. · Phoenix, United States (Hybrid) · Full-time · Posted 2026-05-24

**Salary:** USD 55,000–75,000

**Workplace:** hybrid

**Department:** Service

## Description

**Work Arrangement: This role will begin as a remote position and transition to a fully in-office role (based in Phoenix, AZ) once our local team is established. As we continue to grow, we’re building a collaborative on-site environment where our team can work closely together.**

CubX Inc. is a fast-growing managed service provider (MSP) delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 2), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects. You will join a collaborative team that values innovation, proactive problem-solving, and continuous learning.

**Why CubX?**

At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include:

-   Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO.
-   Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking.
-   Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input.

**Want to see what what It’s really like to work at CubX?**

[What It’s Really Like to Work at CubX (Inside Our Team)](https://youtu.be/8jTGCRLUb54?si=FY9SN_43otdGCLNN)

  
  
Key responsibilities include:

-   Provide Level 2/3 helpdesk support for Windows, macOS, iOS, and Android devices
-   Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance features
-   Configure and troubleshoot networking components such as DNS, DHCP, VLANs, VPNs, and firewall rules across platforms like SonicWall, Meraki, and Unifi
-   Manage endpoints using Microsoft Intune and Windows Autopilot
-   Assist with Azure administration, including Azure AD, virtual machines, networking, and resource management
-   Configure email security protocols (SPF, DKIM, DMARC) to ensure robust protection
-   Troubleshoot and support hardware and software issues for PCs, laptops, printers, and peripherals, including patch management and driver updates
-   Maintain tickets, documentation, and client communications using ITSM tools
-   Participate in IT projects such as installations, network setups, migrations, and cloud deployments
-   Provide occasional after-hours/on-call support as needed
-   Deliver client training on IT best practices and security awareness
-   Proactively identify and remediate technical issues to enhance client satisfaction

## Requirements

### Required Qualifications:

-   At least 2 years of experience in an MSP or Level 2 helpdesk environment
-   Advanced administration experience with Microsoft 365, including Exchange Online, SharePoint, Teams, OneDrive, and Security & Compliance
-   Hands-on networking troubleshooting and configuration experience with DNS, DHCP, VLANs, VPNs, firewall rules, and network hardware (Cisco, SonicWall, Ubiquiti UniFi, Meraki, Palo Alto)
-   Experience configuring and troubleshooting Windows and macOS endpoints
-   Experience configuring email authentication and security records (SPF, DKIM, DMARC)
-   Hands-on hardware and software support experience (PCs, laptops, printers, peripherals, software installs, patch management, and driver updates)
-   Experience using at least one ticketing or ITSM system
-   Experience in a customer-facing IT support role communicating directly with business clients
-   Authorized to work in the United States
-   Available for after-hours/on-call support

### Preferred Qualifications:

-   Experience participating in IT projects, including hardware installations, network setups, software migrations, and cloud service deployments
-   Bachelor’s degree in Computer Science or a closely related field
-   Experience supporting iOS and Android devices
-   Experience using Microsoft Intune and Windows Autopilot for endpoint management and device provisioning
-   Basic Azure administration knowledge, including Azure AD, virtual machines, networking, and resource management
-   PowerShell scripting and automation experience (basic to intermediate)
-   Experience providing end-user or client training on IT tools or security best practices
-   Holds at least one relevant certification (CompTIA A+, Network+, Security+, CCNA, or Microsoft certifications such as MS-100/MS-101/MS-102)
-   Experience with Microsoft Entra ID (Azure AD) advanced features, including Conditional Access policies
-   Willing and able to travel approximately 15% for client site visits or projects

## Benefits

-   Competitive salary of $55,000–$75,000 USD
-   Paid time off and company holidays
-   Health, dental, and vision insurance options
-   401(k) retirement plan with company match
-   Modern, collaborative office environment
-   Ongoing training and professional development
-   Opportunity to work with cutting-edge technology
-   Team events and employee appreciation initiatives
-   Strong company culture focused on innovation and teamwork

## Apply

[Apply at CubX Inc.](https://apply.workable.com/cubx/j/E2F18A305E/apply)

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