# IT Helpdesk Tier 2 - NJ > CubX Inc. · Lakewood, United States · Full-time · Posted 2026-03-30 **Salary:** USD 55,000–75,000 **Workplace:** on_site **Department:** Service ## Description **About Us:** **CubX** is a rapidly growing Managed Service Provider (MSP) dedicated to simplifying IT solutions for a variety of business types and sizes. We deliver exceptional IT services, with a strong focus on technical excellence, networking, and building long-lasting client relationships. We are actively seeking an Help Desk Technician II **(Level 2)** who is passionate about technology, experienced in **Microsoft 365, Azure AD, Intune, networking, and cloud-first environments**, and thrives in a collaborative, fast-paced MSP setting **Why CubX?** At CubX, we believe our clients are more than just tickets—they're our friends. We're committed to providing top-notch service with a personal touch. We like to take a creative approach, think outside the box, and get ahead of issue before they arise. We also believe in providing a balanced environment, with benefits that include: - Competitive Salary & Comprehensive Benefits Package: Health, dental, vision, 401(k), and PTO. - Professional Development: Access to training and certification programs to grow your skills in areas like Microsoft 365, Azure, and networking. - Fun & Inclusive Company Culture: Team events, social activities, onsite gym for physical wellness, and a supportive work environment that values your ideas and input. **Want to see what what It’s really like to work at CubX?** [What It’s Really Like to Work at CubX (Inside Our Team)](https://youtu.be/8jTGCRLUb54?si=FY9SN_43otdGCLNN) **What you'll be doing:** - **Helpdesk Support:** Provide IT Support Specialist II support and respond to client issues, ensuring efficient resolution for Windows, macOS, and mobile devices (iOS/Android) - **Manage Your Workload:** Stay organized and on top of tasks to ensure timely completion. - **Office 365 Administration**: Manage and configure Microsoft 365 applications, including Exchange Online, SharePoint, Teams, Security & Compliance Centers, and OneDrive - **Networking Management & Troubleshooting**: Configure and troubleshoot network protocols like DNS, DHCP, VLANs, VPNs, and firewall rules using platforms like SonicWall, Meraki, and Unifi. - **Endpoint Management:** Utilize Microsoft Intune for device management, policy enforcement, and Windows Autopilot for device provisioning. - **Azure Administration:** Assist with tasks related to Azure Active Directory (Azure AD), Virtual Machines, Azure Networking, and cloud-based resource management - **Email Security:** Configure SPF, DKIM, DMARC, and other email security settings for safe and reliable email delivery across the client’s domain. - **Hardware & Software Support:** Troubleshoot and resolve PCs, laptops, printers, and other peripheral devices; provide support for software installations, patch management, and driver updates. - **Build Client Relationships**: Maintain a helpful, friendly demeanor while assisting clients. - **Ticket Management & Documentation:** Maintain accurate service tickets, document solutions, and ensure timely communication with clients using ITSM tools - **Project Assistance:** Participate in various IT projects, including on-site hardware installations, network setups, software migrations, and cloud services deployment - **After-Hours Support**: Occasionally participate in on-call support to resolve urgent issues. - **Client Training & Education:** Provide guidance and training to clients on best practices, system usage, and IT security measures. - **Proactively Identify Issues:** Take the initiative to spot and fix potential problems before they escala ## Requirements - **MSP Experience**: A familiarity with the variety and size of clientele that comes along with working within an MSP. - **Office 365 Proficiency:** Advanced skills in Office 365 Administration, with a deep understanding of Exchange Online, Teams, and SharePoint. - **Networking Skills:** Experience in network configurations, routing, switching, firewall settings, TCP/IP, and remote access/VPNs. - **Email Security:** Configuration and management of email security protocols, including SPF, DKIM, and DMARC - **Azure Knowledge:** Basic understanding of Azure AD, Virtual Machines, and resource management - **Networking:** Intermediate or higher-level networking knowledge, including DNS, DHCP, VPNs, and firewall configurations - **Desktop Support:** Troubleshooting Windows and macOS environments, software deployments, and user profile management - **Technical Proficiency:** Knowledgeable in Microsoft Intune, Windows Autopilot, Azure AD, and Active Directory (GPOs, user management). - **Troubleshooting Expertise:** Proven ability to resolve hardware/software issues, diagnose network problems, and implement IT security solutions. - **Certifications (Preferred):** CompTIA A+, Network+, Security+, CCNA, or Microsoft Certified credentials (e.g., MS-100, MS-101). - **Soft Skills**: Strong customer service, communication, and problem-solving skills with a friendly demeanor. - **Desire to Learn & Grow:** A proactive attitude with the willingness to learn new technologies and improve existing processes. ## Benefits - Competitive pay with performance-based growth - Paid time off and company holidays - Health, dental, and vision insurance options - 401(k) retirement plan with company match - On-site gym for employee wellness - Modern, collaborative office environment - Ongoing training and professional development - Opportunity to work with cutting-edge technology - Team events and employee appreciation initiatives - Strong company culture focused on innovation and teamwork ## Apply [Apply at CubX Inc.](https://apply.workable.com/cubx/j/E425902896/apply) --- Powered by [Workable](https://www.workable.com)