# Customer Service Advisor

> Culligan UK limited · Wolverhampton, United Kingdom · Full-time · Posted 2026-05-01

**Salary:** GBP 25,618–25,618

**Workplace:** on_site

**Department:** Customer Service

## Description

Culligan UK Ltd is dedicated to delivering excellent drinking water solutions and outstanding customer service. We are currently seeking a Customer Service Advisor who can embody our commitment to putting customers first in everything we do.

In this role, you will be part of the Tier 2 Customer Service team handling complex, escalated, and technical customer queries that require deeper investigation, cross functional collaboration, and expert-level problem solving.

_**Working Hours: Monday-Friday 8:45 AM - 5:00 PM**_

**Key Responsibilities:**

-   Provide excellent customer service via inbound calls and Salesforce cases.
-   Resolve customer queries efficiently at first contact wherever possible.
-   Contribute to Net Promoter Score (NPS) and overall Customer Satisfaction by delivering a positive experience.
-   Accurately log and manage cases in Salesforce, ensuring timely follow-up and resolution.
-   Collaborate with internal teams to escalate and resolve complex issues.
-   Ensuring relevant systems and date are accurately updated.  
-   Maintain up-to-date knowledge of products, services, and processes.

## Requirements

-   Strong communication skills and adept at problem-solving.
-   Self-motivated and ability to work as part of a team.
-   Proficient with Microsoft Office Suite and basic CRM software.
-   Capable of managing multiple priorities in a fast-paced environment.

## Benefits

-   23 Days Holiday + Bank Holidays
-   Company Pension Scheme
-   Company Sick pay (after qualifying period)
-   Cycle to Work Scheme Available
-   Employee Reward & Discount Platform
-   24/7 access to Employee Assistance Program through Health Assured
-   Access to on-going learning and development via our online learning platforms
-   Onsite parking available
-   Lie Assurance Scheme

## Apply

[Apply at Culligan UK limited](https://apply.workable.com/culligan-uk-limited/j/0F273B3536/apply)

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