# Service Centre Manager

> Culligan UK limited · Wolverhampton, United Kingdom · Full-time · Posted 2026-05-26

**Workplace:** on_site

**Department:** Field Operations

## Description

**Who are we?**

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan’s complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years. At Culligan, we’re committed to delivering state-of-the-art products and water solutions that benefit our customers, while minimizing the impact on the environment.

**Service Centre Manager:**

Working within our busy Operations Team, the role is responsible for the daily running of the Wolverhampton Service Centre, ensuring SLAs and KPIs are met on a daily basis to deliver an effective service to our Customers within the Region.

This role will be based from our Wolverhampton site, working Monday to Friday, days only. 40 hours a week between 7am - 5pm.

**Responsibilities of Service Centre Manager:**

-   Ensuring effective and efficient delivery of all Operational Activities, including Bottled Water Machines to our customers
-   Managing a team of people including Water Delivery Drivers, Technicians and Stock and Inventory Controllers
-   Ensuring that SLAs are met on a daily basis including water deliveries, installations, services and repairs are actioned in a timely manner
-   Ensuring all vehicles are compliant, working in close partnership with Fleet
-   Working closely with Technical Training Managers, ensuring Technicians receive the appropriate training
-   Ensure that stock levels are maintained within the Service Centre
-   Ensure the team are using the ERP system correctly
-   Meet the Service Centres objectives in relation to Health & Safety, Productivity, Compliance and People Development
-   Support the recruitment processes
-   Ability to support driver routing, working alongside the Supervisor

## Requirements

_**Essential:**_

-   Strong communication skills with the ability to inspire, motivate and manage a team
-   Decisive and effective decision making, problem resolving and time management
-   Demonstrate high levels of resilience, self-motivated and flexible
-   Proven record of managing a fast-paced Operation
-   Full driving licence
-   Able to complete daily reporting

_**Desirable:**_

-   National CPC
-   Valid FLT Licence
-   Knowledge of using a CRM system

## Benefits

-   23 days' holiday + Bank Holidays
-   Company Pension scheme
-   Company Sick Pay (after qualifying period)
-   Cycle to Work scheme available
-   Employee rewards and discounts
-   Option to join Health Care Cash Plan
-   24/7 365-day access to Employee Assistance Programme through Health Assured
-   Access to on-going learning and development with our online learning platform
-   Opportunity for career progression
-   Onsite parking

## Apply

[Apply at Culligan UK limited](https://apply.workable.com/culligan-uk-limited/j/12C773C8B5/apply)

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