# Operations Coordinator

> Culligan Ireland · Claregalway, Ireland · Full-time · Posted 2026-10-05

**Salary:** EUR 40,000–40,000

**Workplace:** on_site

**Department:** Operations

## Description

**Job title:** Operations Coordinator

**Contract** Type: Full Time Permanent, subject to 6 months' probation

**Location:** Claregalway, Co. Galway

**Salary:** €40,000 per annum, paid monthly

At Culligan Home, we specialize in providing high-quality water treatment solutions to residential customers across Ireland. Our offering includes filtration systems, reverse osmosis units, and water softeners, helping households enjoy cleaner, safer, and better-tasting water.

This role ensures efficient scheduling, customer satisfaction, and operational excellence while supporting the company's strategic goals in the residential water softener and filtration market.

**Responsibilities:**

**Team Leadership & Scheduling** 

-   Lead, coach, and support a team of 10-15 field engineers across service and installation functions. 

-   Develop and manage daily, weekly, and monthly engineer schedules to meet customer demand and SLA commitments. 

-   Ensure effective allocation of work based on geography, skills, and customer priority. 

-   Monitor field team attendance, performance, and productivity. 

**Customer Operations & Service Delivery** 

-   Act as the central point of contact between the field team and internal departments (Customer Service, Sales, Technical). 

-   Track and escalate service issues or delays to ensure resolution and customer satisfaction. 

-   Ensure that field engineers have the necessary materials, tools, and documentation for each job. 

-   Monitor and report on SLA compliance, installation timelines, and service call resolution. 

**Process & Quality Management** 

-   Implement and enforce standard operating procedures (SOPs) to ensure consistency in service delivery. 

-   Assist with quality audits and provide coaching or feedback to improve performance. 

-   Coordinate with the Training & Quality function to onboard new engineers and support upskilling initiatives. 

**Reporting & Communication** 

-   Generate and analyze reports on team performance, completion rates, and customer satisfaction metrics. 

-   Attend operational meetings and provide updates on field activity, challenges, and resource needs.

## Requirements

-   Experience in field service coordination or operations within a technical services environment 

-   Experience leading or supervising a team, ideally in utilities, water treatment, or HVAC services 

-   Strong organizational and problem-solving skills 

-   Proficient in scheduling software, CRM systems, and MS Office tools 

-   Customer-focused with excellent communication skills 

-   Ability to thrive in a fast-paced, high-volume operational environment

## Benefits

-   Monday-Friday working pattern
-   23 Day's Annual Leave
-   Company Pension Scheme
-   Shopping discounts with Perks at Work
-   24hrs access to EAP
-   Volunteering Day
-   Employee support network and mental health assistance
-   Opportunity for career progression

## Apply

[Apply at Culligan Ireland](https://apply.workable.com/culligan-water-ireland/j/F3F6AE2AF1/apply)

---
Powered by [Workable](https://www.workable.com)