# Operations Supervisor

> Cullinan Holdings · Cape Town, South Africa · Full-time · Posted 2026-06-15

**Workplace:** on_site

**Department:** African Diamond

## Description

**African Diamond Tours & Incentives** is one of Southern Africa’s leading inbound travel companies, specialising in the Turkish market. We are passionate about creating exceptional, tailor-made travel experiences—from group travel and incentive programmes to large-scale events, conferences, and special occasions.

Our success is built on innovation, deep destination expertise, and a personalised approach that ensures every journey reflects the very best of Africa.

If you are passionate about tourism, thrive in a dynamic, fast-paced environment, and enjoy working collaboratively to deliver operational excellence, this is an exciting opportunity to make a meaningful impact.

### Role Overview

This position is responsible for planning, organising, directing, and overseeing the day-to-day operational requirements of the business, ensuring efficiency, quality, and exceptional service delivery.

### Key Responsibilities (including but not limited to):

-   Lead, motivate, and support the Reservations Consultants to consistently deliver outstanding service and operational excellence.
-   Foster a positive, high-performance culture rooted in collaboration, accountability, and continuous improvement.
-   Oversee daily operations, ensuring efficient workflow management and adherence to quality standards.
-   Provide guidance and support on complex itineraries, destination expertise, and customer requirements.
-   Collaborate closely with internal teams, guides, clients, and supplier partners to ensure seamless travel experiences.
-   Resolve operational challenges promptly, professionally, and fairly.
-   Ensure effective systems, processes, and procedures are in place and consistently followed.
-   Conduct quality control on all bookings to maintain high service standards.
-   Manage availability, sourcing suitable alternatives where required.
-   Oversee all bookings to ensure services are confirmed and reconfirmed accurately.
-   Monitor confirmations, cancellations, and amendments to ensure smooth operations.
-   Track performance and identify opportunities to improve productivity, service delivery, and guest satisfaction.
-   Champion a customer-centric approach that reflects our passion for showcasing the very best of Southern Africa.

## Requirements

### What We Are Looking For:

-   A genuine passion for tourism and creating unforgettable travel experiences.
-   Minimum of 5 years’ proven experience in inbound leisure travel, destination management, or tour operations.
-   Experience working with the Turkish market (advantageous), with an understanding of traveller preferences and expectations.
-   Strong systems proficiency and experience with reservations platforms.
-   Previous leadership or supervisory experience.
-   Excellent knowledge of South and Southern Africa destinations, travel products, logistics, and the inbound travel landscape.
-   Strong communication, relationship-building, negotiation, and problem-solving skills.
-   Ability to remain calm, adaptable, and solutions-focused in a fast-paced environment.
-   Strong organisational skills with high attention to detail.
-   Flexibility to support the team where needed.
-   A proactive approach with a strong sense of ownership and accountability.
-   A commitment to delivering service excellence at every touchpoint.

## Apply

[Apply at Cullinan Holdings](https://apply.workable.com/cullinan-holdings/j/5FD65DF9DB/apply)

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