# Junior/Intermediate Inbound Reservations Consultant

> Cullinan Holdings · Cape Town, South Africa · Full-time · Posted 2025-09-15

**Workplace:** on_site

**Department:** African Diamond

## Description

African Diamond is one of Southern Africa’s leading travel companies, specialising in the Turkish market. Our expert services include tailor-made packages for groups, meetings, large-scale events, incentive travel, conferences, and special occasions. We pride ourselves on delivering innovative African travel solutions and experiences with a personalised approach and attention to detail.

This is your opportunity to grow your career in a fast-paced, dynamic environment where no two days are the same.

We are pleased to invite applications to join the African Diamond team in **Cape Town** and help turn dream itineraries into seamless travel realities.

This is a fantastic opportunity for a detail-oriented and service-driven individual looking to grow their career in inbound travel, working within a dynamic environment focused on delivering exceptional travel experiences.

**Your Role**

-   Responsible for FIT and Group bookings from initial enquiry to final documentation and invoicing
-   Coordinate with suppliers, including accommodation, transport, guides, meet and greet, and activities
-   Accurate and timely loading of bookings into the reservations system
-   Prepare and issue operational documentation, including rooming lists, vouchers, itineraries, and service confirmation
-   Monitor bookings for accuracy and completeness, ensuring all services are correctly scheduled
-   Liaise with guides and suppliers to ensure smooth on-the-ground delivery.
-   Action amendments, reconfirmations, and address pre-and post-travel queries
-   Ensure compliance with internal procedures, deadlines, and quality standards
-   Provide support to the broader operations where required

## Requirements

-   Previous experience in inbound travel, reservations, or a similar role
-   Destination, services, and logistical knowledge of South and Southern Africa
-   Reservations system experience
-   Excellent communication and organisational skills
-   Ability to work under pressure and meet deadlines
-   A proactive, solutions-driven mindset
-   Passion for delivering outstanding customer and guest experiences Grade 12 qualification. A qualification in Tourism will be highly advantageous.

## Apply

[Apply at Cullinan Holdings](https://apply.workable.com/cullinan-holdings/j/B9947C45B8/apply)

---
Powered by [Workable](https://www.workable.com)