# Project Manager - Customer Onboarding > Customs4trade · Mechelen, Belgium · Full-time · Posted 2026-10-27 **Workplace:** on_site **Department:** Customer Success ## Description Are you a seasoned project leader who thrives on turning complex customer requirements into successful, on-time go-lives? **Customs4trade (C4T)** is looking for an experienced **Project Manager** to join our growing, cross-functional Customer Onboarding & Implementation Services team. At C4T, we're rethinking the way companies handle customs and trade compliance—using cutting-edge technology and an agile mindset. We partner with **Fortune 500 companies** to streamline their global trade operations, and as a Project Manager, you'll own the journey from initial scoping in the sales cycle all the way through customer go-live. Our implementations are highly consultative and complex, combining enterprise SaaS delivery with intricate customs and logistics workflows—requiring strong stakeholder management and a deep understanding of both technology and cross-border trade to drive real value for our largest customers. ## Requirements ### 🔥 **What You'll Own** - Lead end-to-end implementation delivery, ensuring our large enterprise customers effectively adopt and utilize our customs management software, CAS. - Run project kickoffs, check-ins, and alignment sessions that keep customers engaged and on track. - Manage data-gathering and requirements sessions, working alongside an implementation consultant or customs expert when needed. - Review customer configuration settings in CAS; dependent on project size and complexity. - Understand customer needs and drive urgency toward key implementation milestones. - Own central planning, maintaining clear, up-to-date project plans across your portfolio. - Train customers to get the most out of the C4T platform. - Establish yourself as the customer's trusted advisor and strategic partner - Feed customer insights back internally, helping shape what we build next and identifying customer growth opportunities. ### 🌟 **What makes you a great fit** - You bring 5+ years of enterprise IT consulting or delivery experience, from a technology consulting firm or B2B SaaS company. - You have a proven track record managing complex customer projects end-to-end. - You're a strong communicator and presenter in English. Written and verbal—working proficiency in French/Dutch is a plus. - You can bridge the gap between technical resources and operational resources. - You know how to align stakeholders internally and externally and deal with project escalations - You bring high energy and enthusiasm for logistics and Customs—or if that's new territory, the curiosity to dive into an exciting, fast-evolving market. - You're comfortable juggling multiple projects without losing sight of the details. - You have excellent planning and organizational skills, and know how to keep complex deliveries on track. - You work well independently and as part of a team. - You're eager to grow—this role is a genuine path toward a Head of Onboarding position as our Implementation Services team scales. ## Benefits - **High-Impact Work in a Growth Environment:** Be part of a fast-scaling company where your expertise contributes directly to business success, innovation, and customer value. - **A Globally-Minded Team:** Work together with talented professionals from diverse backgrounds and seniority levels, bringing a wide range of perspectives to drive better outcomes and make amazing things happen. - **A Culture of Ownership and Performance:** Join a company that values initiative, clear communication, and results—within an open, supportive, and informal working culture. - **Work–Life Integration That Supports Productivity:** We believe high performance and wellbeing go hand in hand. Our approach to work–life balance helps you stay focused, healthy, and engaged. - **Flexible Working to Drive Efficiency:** Benefit from a hybrid working model that enables part-time remote work—designed to support both individual flexibility and team collaboration. - **Support for Smart, Sustainable Travel:** Access a mobility budget that reimburses hybrid or fully electric vehicle use, aligning with both personal and environmental responsibility. - **A Strategically Located Workplace:** Work from a modern, well-connected office near Mechelen train station—facilitating smooth commutes and seamless collaboration. ### About the organisation At Customs4trade (C4T), we are redefining the way businesses manage global trade. Our unique team of customs and trade experts, paired with top-tier technology engineers, has created CAS—an innovative SaaS solution that streamlines and automates end-to-end customs and trade operations. CAS empowers businesses to optimise supply chain efficiency, accelerate time to market, unlock duty savings, and gain real-time strategic insights into their global trade activities. From import/export processes and special procedures to excise management, CAS enables smarter, faster, and more cost-effective trade. Additionally, our automated solutions ensure compliance. As we continue to grow rapidly, we’re always looking for passionate, forward-thinking talent to join us. Together, with great people, bold ideas, and pioneering technology, we’re shaping the future of global trade. ## Apply [Apply at Customs4trade](https://apply.workable.com/customs4trade/j/033F6C79F2/apply) --- Powered by [Workable](https://www.workable.com)