# DevOps/SRE Engineer - Bilingual Mandarin Required

> CWILL · Cary, United States (Remote) · Full-time · Posted 2026-08-12

**Salary:** USD 100,000–130,000

**Workplace:** remote

## Description

**Base Location required**: North Carolina, remote first, may transit to Hybrid due to company needs in the future

**About Us**

[https://www.cwill.com](https://www.cwill.com)

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

**About this role**

As the company's local point of contact for operations and compliance overseas, this role is primarily responsible for day-to-day operational execution, cross-timezone collaboration, and implementation of local compliance requirements. This is primarily an execution-level role, but requires the ability to independently handle unexpected incidents, ensuring system stability and compliance across the North America region.

**Responsibilities:**

_**Short-Term (First 6–12 Months)**_

1\. Daily Operations & Maintenance

-   Execute day-to-day operations for cloud resources and infrastructure, working within the operations and monitoring framework built by the China-based team.
-   Perform daily operational tasks — monitoring, alerting, backup, and recovery — following standard operating procedures.

2\. Cross-Timezone Alerting & Incident Collaboration

-   Assist with first-line alert triage and collaborate with the China-based team on cross-timezone incident response.
-   Perform initial troubleshooting and first-response actions before handing off to the China-based team.

_**Long-Term (12+ Months)**_

1\. Local Data Center & Compliance Operations

-   Own day-to-day operations of local US data centers and/or cloud resources, and implement associated compliance requirements.
-   Enforce local requirements such as access controls for privacy data and data localization/storage.

2\. First-Line Incident Response

-   Serve as the first responder for incidents affecting systems and services in the North America region, reducing cross-timezone response delays.
-   Independently resolve common incidents, and coordinate efficiently with the China-based team on complex issues.

3\. Compliance & Liaison Support

-   Under guidance from compliance experts, progressively take on execution and liaison work related to GDPR, SOC2, and US local regulations (e.g., CCPA, EO 14117).
-   Support overseas/local legal, compliance, and third-party audit requirements to help ensure the company's SaaS product remains compliant.

## Requirements

**What We’re Looking For**

-   _**Fluent in Mandarin Chinese in listening, speaking, reading and writing.**_
-   _Legal to work for any employers. We are not able to provide sponsorship yet._
-   Bachelor’s degree in Computer Science or related field.
-   **3–4 years of hands-on experience** in DevOps, SRE, or Platform Engineering roles.
-   Strong experience with at least one major cloud provider (**AWS, Azure, or GCP**), with solid understanding of core services such as **VPC, EC2, EKS/Kubernetes, RDS, and IAM**.
-   Deep knowledge of **Linux systems**, networking fundamentals, containers (**Docker, Kubernetes**), load balancing, and service governance.
-   Proficiency with Infrastructure as Code (IaC) tools such as **Terraform, Ansible, and Helm**.
-   Experience building and maintaining CI/CD pipelines using tools like **Jenkins, Argo CD, CodeBuild**, or similar.
-   Hands-on experience with monitoring, logging, and tracing systems, including **Prometheus, Grafana, ELK Stack, OpenTelemetry**, or equivalent.
-   Proficiency in at least one scripting or programming language such as **Python, Shell, or Go**.
-   Excellent system design, analytical thinking, and complex troubleshooting skills.
-   Strong cross-team communication skills; experience leading technical knowledge sharing or evangelism is a **plus**.

## Benefits

Starting Pay: 100 - 130K, depends on experiences, open to negotiation

401(k)

PTO

Paid Holidays

Insurance (Medical+Vision)

_CWILL is an equal opportunity employer. We evaluate candidates on the skills and track record the role requires, and welcome applicants from all backgrounds._

## Apply

[Apply at CWILL](https://apply.workable.com/cwill-us/j/B2199498C1/apply)

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