# Market & Competitive Research Intern (1-Month Project, Remote)

> CWILL · cary, United States (Remote) · Temporary · Posted 2026-11-10

**Workplace:** remote

## Description

**About CWILL**

CWILL (pronounced "quill") is a post-purchase and retention suite trusted by 30,000+ Shopify and DTC brands. Our products cover order tracking, returns and exchanges, shipping protection, loyalty and referrals, product reviews, pop-up and email marketing, AI chat and SEO ([cwill.com](https://www.cwill.com)).

**About the Project**

We're preparing for our year-end strategy review and reassessing our pricing and plans. We're looking for a sharp, detail-oriented researcher for a focused, roughly one-month project. You'll map how our competitors price, package and serve their customers, and turn that into a clear, objective analysis that leadership will use to make decisions.

**What You'll Do**

-   **Map the competitive landscape** for each CWILL product line: key competitors, their plans and pricing tiers, feature differences, service levels, and target customers.
-   **Dig deeper** into enterprise plans, discounts and contract terms through market research, product reviews, industry reports and customer conversations.
-   **Analyze qualitatively and quantitatively:** compare price per feature, pricing by merchant size, and gaps or opportunities in our own packaging.
-   **Deliver a final report and presentation** with clear recommendations for leadership, plus a structured comparison dataset we can keep updating.

**Timeline**

-   **Week 1:** Agree on scope and the competitor list; set up the comparison framework.
-   **Weeks 2–3:** Collect data, run merchant interviews, and analyze.
-   **Week 4:** Write the final report and present findings to leadership.

## Requirements

-   Excellent written and spoken English, and familiarity with the US business environment.
-   Strong research and analytical skills: you can find reliable information, check sources and spot patterns.
-   Comfortable with spreadsheets and data analysis; SQL or BI tools are a plus.
-   Clear, structured writing; you can turn messy findings into a concise report.
-   Objective and rigorous: you compare on price, customer segment, features and service without bias.
-   Confident communicating with customers.
-   Comfortable using AI tools to speed up research, and careful about verifying what they produce.

**Nice to Have**

-   Interest or experience in SaaS, e-commerce or Shopify.
-   Experience in product management, consulting, market research or business analysis (including internships).
-   Mandarin Chinese.

## Benefits

-   Remote, one-month internship.
-   You'll work with shared documents and project spaces; no access to internal company systems is needed.
-   Strong performers will be considered for a return offer at the end of the internship.

## Apply

[Apply at CWILL](https://apply.workable.com/cwill-us/j/F6BC2080D0/apply)

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