# Back Office Support Specialist

> CXM Direct LLC · Bangkok, Thailand · Full-time · Posted 2025-07-11

**Workplace:** on_site

**Department:** Back Office

## Description

Company Overview

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Your Role:

\- Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

\- Coordinate with risk dept on leverage changing request, or any escalated trading issues

\-Communicate with TL and sales on regular basis to perform specific IB request or re-organizing network structure

\-Liaising with technology provider on any complex situation dispute

\- Cross checking with PSP on funding issues

\- Managing internal ticketing on any feedback or issues arise within the dept

\-Performing financial checks on any transaction or transfer within the system

\- Collecting appropriate information of any complaint on technical perspective

\-Performing KYC validation and responsible for opening, amending, reviewing and exiting clients according to established policies and procedures.

\- Contributing continuous improvement to enhance the operational efficiency and effectiveness of fraud operation processes.

## Requirements

\-A bachelor’s degree in business or related field.-A minimum of 2 years of experience in business analysis or a related field in Brokerage Backoffice.

\-Exceptional analytical and conceptual thinking skills.

\-Advanced technical skills.

\-Great attention to minute details, meticulously excellent to numbers and procedures.

\-Fundamentally analytical and conceptual thinking skills.

\-Experience creating detailed reports and giving presentations.

\-Competency in Microsoft applications including Word, Excel, and Outlook.

\-A track record of following through on commitments.

\-Excellent planning, organizational, and time management skills.

\-Experience in a stock-broking business, in either IT or back office operations would be a significant advantage

## Benefits

Competitive Salary along with KPI Bonus

Night Shift Allowance

Growth Opportunities

Collaborative Team

## Apply

[Apply at CXM Direct LLC](https://apply.workable.com/cxmdirect/j/33917670C8/apply)

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