# Trade Platform Operations Lead

> CXM Direct LLC · Cyprus (Remote) · Full-time · Posted 2026-08-12

**Workplace:** remote

## Description

### Trade Platform Operations Lead

**Location:** Fully Remote  
**Reports to:** CEO initially, transitioning to CTO  
**Team:** Hands-on team lead with hiring authority

### About the Role

We are looking for a **Trade Platform Operations Lead** to take end-to-end ownership of our **MT4/MT5 platform operations**.

The current environment is outsourced and experiencing client-facing incidents with direct financial impact. Your first priority will be to establish reliable uptime and incident baselines, then build the monitoring, recovery, and operational capabilities needed to bring MT4/MT5 fully in-house.

This is a **hands-on turnaround and build role** with direct CEO visibility and significant autonomy.

### Key Responsibilities

-   Take ownership of **MT4/MT5 infrastructure, stability, uptime, and performance**.
-   Audit the existing setup and establish reliable uptime, incident, and MTTR baselines.
-   Build monitoring and observability using **Grafana, Prometheus, Datadog, or equivalent**.
-   Develop incident-response, recovery, and preventive-maintenance playbooks.
-   Lead critical production incidents and root-cause analysis.
-   Reduce client-facing incidents and improve platform reliability.
-   Build and manage a small **24/7 platform operations team**.
-   Hire, mentor, and establish timezone coverage and escalation procedures.
-   Manage relationships with **MetaQuotes, Microsoft, and infrastructure vendors**.
-   Support network-access and infrastructure initiatives required for independent platform operations.
-   Report reliability metrics, risks, and progress directly to senior leadership.
-   Transition MT4/MT5 operations from outsourced to fully internal ownership.

## Requirements

### Requirements

-   Hands-on experience operating **MT4/MT5 infrastructure** for a broker, prop firm, or similar trading environment.
-   Strong production troubleshooting and incident-management experience.
-   Experience with monitoring/observability tools such as **Grafana, Prometheus, Datadog, Zabbix, or ELK**.
-   Experience creating runbooks, recovery procedures, and preventive-maintenance processes.
-   Experience managing or leading a technical operations team, ideally with **24/7 coverage**.
-   Strong infrastructure, networking, and server knowledge.
-   Experience working with external infrastructure/platform vendors.
-   Ability to work independently and make decisions during high-severity incidents.
-   Strong communication skills and comfort reporting directly to executives.

**Nice to have:** Forex, CFD, crypto, equities, FIX, liquidity-provider, trading gateway, or broker infrastructure experience.

### Success in the First Year

-   Establish the first reliable MT4/MT5 uptime and incident baseline.
-   Significantly reduce client-facing incidents and MTTR.
-   Implement comprehensive monitoring and recovery playbooks.
-   Build a reliable 24/7 operations team.
-   Reduce dependence on outsourced platform operations.
-   Establish sustainable vendor and infrastructure management.

## Benefits

### Why Join

-   Direct CEO access and real operational authority.
-   Build the function from the ground up.
-   Fully remote with no timezone restrictions.
-   Performance bonus linked to measurable uptime and incident improvements.
-   Opportunity to become the long-term head of platform operations.

**Interested? Tell us about your current MT4/MT5 setup and the biggest reliability problem you've had to solve.**

## Apply

[Apply at CXM Direct LLC](https://apply.workable.com/cxmdirect/j/34A7C07979/apply)

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