# Sr. Delivery Director - SLED/FED (Public Sector Staffing & Delivery)

> Cynet Corp · Noida, India · Full-time · Posted 2026-02-13

**Workplace:** on_site

**Department:** Cynet India

## Description

### **Position Overview**

We are seeking a **seasoned and mature Account Director** with a strong background in **SLED/FED (State, Local, Education, and Federal)** staffing. The ideal candidate will have hands-on experience managing large delivery teams for **MSP-driven and direct agency clients** across the U.S. Public Sector.

This role demands exceptional leadership, client engagement, and operational control to ensure consistent delivery excellence and compliance across multiple accounts.

### **Key Responsibilities**

### **Client & Delivery Management**

·       Oversee end-to-end staffing delivery for **SLED/FED public-sector clients** through **MSPs** and **direct agency partnerships**.

·       Serve as the **primary offshore delivery owner**, ensuring all performance metrics and SLAs are achieved.

·       Maintain strong relationships with **MSP program managers, onshore account directors, and end clients**.

·       Ensure high-quality submittals, strong interview-to-hire ratios, and timely onboarding.

·       Drive process alignment, reporting cadence, and performance governance with client stakeholders.

### **Team Leadership**

·       Lead and inspire a delivery team of **35-50 recruiters, leads, and account managers** across multiple verticals (IT, Non-IT, Healthcare, Engineering, and Administrative).

·       Implement structured training, mentoring, and KPI-driven performance management.

·       Create a high-accountability, transparent, and collaborative delivery culture.

### **Operational & Strategic Leadership**

·       Partner with leadership to identify **growth opportunities**, new requisition categories, and process automation possibilities.

·       Leverage tools such as **Beeline, Fieldglass, Coupa, PeopleFluent, and SAP Ariba**, and internal systems like **JobDiva, Ceipal, and JobTwine**.

·       Participate in RFP/RFI support, new client transitions, and **Quarterly Business Reviews (QBRs)** with leadership.

### **Performance & Analytics**

·       Track, analyze, and improve **submittal-to-hire ratios, fill rates, and recruiter productivity**.

·       Ensure high accuracy in reporting, data hygiene, and SLA compliance.

·       Manage **gross margin control, pay-to-bill alignment**, and optimize delivery efficiency.

### **Required Skills & Qualifications**

·       **9+ years** of experience in U.S. staffing/recruitment, with at least **3–5 years focused on SLED/FED or public-sector clients**.

·       Proven expertise working **through MSPs and directly with client agencies**.

·       Demonstrated success in managing **large offshore delivery teams (35-50 headcount)**.

·       Deep understanding of **U.S. government procurement processes**, compliance requirements, and contracting structures.

·       Excellent leadership, communication, and stakeholder management skills.

·       Strong analytical mindset with exposure to **AI, automation, and analytics-driven recruiting platforms**.

### **Personal Attributes**

·       Mature, confident, and people-oriented leader.

·       Highly organized with a **“delivery-first”** mindset.

·       Strategic thinker who can balance performance, compliance, and client satisfaction.

·       Strong ownership, accountability, and integrity under pressure.

## Apply

[Apply at Cynet Corp](https://apply.workable.com/cynet-corp/j/2CC3A50B23/apply)

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