# Onsite Support Engineer (Sarajevo)

> D-ploy · Sarajevo, Bosnia and Herzegovina · — · Posted 2026-05-26

**Workplace:** on_site

**Department:** IOPS

## Description

D-ploy is an **IT** and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. 

We deliver innovative **IT** services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. 

We are currently looking for an **IT** Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo.

**Tasks and Responsibilities** 

-   Provide first and second level IT support (hardware, software, mobile devices, and peripherals) 

-   Act as the primary onsite point of contact for end-user IT issues 

-   Troubleshoot incidents and service requests via ticketing system (ServiceNow) 

-   Deliver prompt and professional user support (desk-side and remote) 

-   Document all activities and resolutions accurately in the ticketing system 

-   Support IT onboarding for new employees (equipment setup, user guidance) 

-   Maintain and contribute to knowledge base documentation 

-   Support continuous service improvement initiatives

## Requirements

-   Fluent English and Bosnian/Croatian/Serbian (written and spoken) 

-   Minimum 2+ years of experience in IT support / onsite support role 

-   Strong troubleshooting skills in Windows environment and standard IT tools 

-   Experience with ticketing systems (e.g., ServiceNow) 

-   Excellent communication and customer-oriented mindset 

-   Ability to work independently in an onsite client environment 

-   Well-organized, reliable, and detail-oriented 

-   Experience in regulated environments (e.g., GxP) is a plus 

-   Ability to provide a clean criminal record extract (not older than 3 months)

## Benefits

-   Broad range of tasks and responsibilities 

-   Friendly and international working environment 

-   Professional development opportunities 

-   Referral program (“Fishing for Friends”) 

-   Company-sponsored events 

Is IT in your DNA? Join us and help deliver IT where it counts.

## Apply

[Apply at D-ploy](https://apply.workable.com/d-ploy/j/8C3342E4CF/apply)

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