# Onsite Support Engineer (Bratislava, L1/L2 Support, English/Slovak)

> D-ploy · Bratislava, Slovakia · Full-time · Posted 2026-03-03

**Workplace:** on_site

**Department:** IOPS

## Description

D-ploy is an **IT** and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. 

We deliver innovative **IT** services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance **IT** productivity and business value. 

We are currently looking for an **IT** Onsite Support Technician to support end-users in a professional and regulated environment in Bratislava. 

**Tasks and Responsibilities** 

-   Provide first and second level IT support (hardware, software, mobile devices, and peripherals) 
-   Act as the primary onsite point of contact for end-user IT issues 
-   Troubleshoot incidents and service requests via ticketing system (ServiceNow) 
-   Deliver prompt and professional user support (desk-side and remote) 
-   Document all activities and resolutions accurately in the ticketing system 
-   Support IT onboarding for new employees (equipment setup, user guidance) 
-   Maintain and contribute to knowledge base documentation 
-   Support continuous service improvement initiatives

## Requirements

-   Fluent English and Slovak (written and spoken) 
-   Minimum 2+ years of experience in IT support / onsite support role 
-   Strong troubleshooting skills in Windows environment and standard IT tools 
-   Experience with ticketing systems (e.g., ServiceNow) 
-   Excellent communication and customer-oriented mindset 
-   Ability to work independently in an onsite client environment 
-   Well-organized, reliable, and detail-oriented 
-   Experience in regulated environments (e.g., GxP) is a plus 
-   Ability to provide a clean criminal record extract (not older than 3 months)

## Benefits

-   Broad range of tasks and responsibilities 
-   Friendly and international working environment 
-   Professional development opportunities 
-   Referral program (“Fishing for Friends”) 
-   Company-sponsored events 

_Is_ _**IT**_ _in your DNA?_ _Join us and help deliver_ _**IT**_ _where it counts._

## Apply

[Apply at D-ploy](https://apply.workable.com/d-ploy/j/A3A2697183/apply)

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