# Healthcare Administrator (AU Experience Required)

> D2B · Philippines (Remote) · Full-time · Posted 2026-10-12

**Workplace:** remote

**Department:** RecOps

## Description

**Healthcare Administrator**

**Work Schedule:** AU Business Hours

**Salary:** PHP 55,000-65,000

**Location:** Remote (Work from Home, Philippines)

**Employment Type:** Full-Time Remote Contractor

We are seeking an experienced remote **Healthcare Administrator** to provide essential behind-the-scenes patient and billing administrative support across both Sydney allied health clinics. Working closely with the Practice Manager and Founder, you will serve as a dedicated extension of the on-site front desk team.

In this role, you will take ownership of patient communications, inbox management, diary rebooking, and invoicing, allowing the on-site team to focus fully on in-clinic patient care. The ideal candidate possesses deep expertise in Cliniko practice management software and a solid understanding of the Australian healthcare system and funding framewor

## Requirements

### Patient Communication & Inbox Management

-   Manage clinic email inboxes and patient messaging, responding promptly and professionally in alignment with clinic policies.
-   Process rebookings, rescheduling, and cancellations to maintain full and accurate practitioner diaries across both clinic locations.
-   Proactively follow up with patients regarding missed appointments, outstanding forms, and referral paperwork.
-   Answer and return phone calls as needed (for candidates with strong spoken English).

### Billing, Invoicing & Claims Management

-   Prepare and issue accurate patient invoices, keep account records updated, and follow up on outstanding balances.
-   Facilitate billing and claim workflows for private health funds (HICAPS), Medicare (EPC plans), WorkCover, CTP, and DVA, ensuring all necessary documentation is complete.
-   Audit billing details and ensure proper item numbers and fee schedules are applied before dispatching invoices.

### Cliniko Administration & Reporting

-   Maintain and update Cliniko system settings, including fee schedules, billable items, pricing, and appointment types.
-   Generate and distribute regular operational reports (e.g., revenue, appointment volume, and billing summaries) for leadership.
-   Organize and maintain patient medical records, referrals, and administrative documents while adhering strictly to privacy and data security standards.

### Operational Support

-   Relieve on-site front desk staff of routine back-office administrative tasks.
-   Execute additional administrative duties as assigned by the Practice Manager.

QUALIFICATIONS:

-   Cliniko Expertise: Direct, hands-on experience managing Cliniko, including setup and maintenance of billable items, pricing, appointment types, and reporting features.
-   Healthcare Admin Experience: Proven background in client communication and administration within an Australian clinic setting (preferably allied health, physiotherapy, or medical practices).
-   Funding Scheme Knowledge: Working understanding of Australian healthcare funding models, including HICAPS/private health funds, Medicare (EPC referrals), WorkCover, CTP, and DVA.
-   Administrative Skills: Demonstrated capability in managing patient email inboxes, complex diary rescheduling, and invoicing workflows.
-   English Proficiency: Exceptional written English skills with a warm, empathetic, and professional communication style.
-   Shift Availability: Must be fully available to work a split-shift schedule during Sydney business hours from the Philippines.

Preferred: 

-   Confident spoken English capabilities for direct patient phone contact and call handling.
-   Current or recent experience working directly with an Australian healthcare clinic.
-   Familiarity with VOIP phone systems, call routing, and live call transfers.
-   General proficiency with related operational platforms such as Xero, Microsoft 365, or Google Workspace.

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/298FAF83E1/apply)

---
Powered by [Workable](https://www.workable.com)