# Australian Loan Processor -151

> D2B · Manila, Philippines (Remote) · Full-time · Posted 2026-04-14

**Salary:** unknown currency 70,000–90,000

**Workplace:** remote

**Department:** RecOps

## Description

**Position**: Loan Processor

**Salary**: PHP 70,000 - 90,000/mo

**Working Hours & Conditions**: Aligned with Australian hours; full-time (remote)

**Holidays**: AU Holidays

**ABOUT THE COMPANY**: 

The client is a premier Australian mortgage brokerage with a strong operational presence in Queensland and Victoria, serving clients nationwide. Founded on over two decades of industry expertise, the firm specializes in a comprehensive suite of financial services, including residential home loans, investment lending, refinancing, and first-home buyer guidance. Positioned as a high-level professional resource similar to a solicitor or financial planner, the company is dedicated to making the lending market straightforward and accessible. By leveraging a broad network of lenders and prioritizing transparency, they focus on delivering tailored outcomes that provide clients with long-term financial peace of mind.

**OVERVIEW**:

As a **Loan Processor**, you will play a critical role in bridging the gap between client aspirations and successful loan settlements. You will act as a high-level professional resource, ensuring that every application is handled with the same precision and care as a legal or financial planning firm. This is an opportunity to join a high-growth, remote-first team that values transparency, industry expertise, and a "client-first" mentality.

**RESPONSIBILITIES**:

**Loan Processing & File Management**:

-   Manage loan applications through various stages of the process
-   Assist with preparing and lodging applications via:

-   Connective
-   Mercury Nexus

-   Ensure all files are complete, accurate, and ready for submission
-   Maintain clean and organised file structures

**Document Collection & Organisation**:

-   Request and follow up on required documents from clients
-   Understand which documents are required for different lenders
-   Ensure all documents are correctly named and stored consistently
-   Identify missing or incorrect documents before submission

**Task Management & Prioritisation**:

-   Manage multiple files and tasks simultaneously
-   Prioritise urgent files vs non-urgent files effectively
-   Follow structured workflows while also adapting to ad hoc requests
-   Ensure no tasks or follow-ups are missed

**Client & Lender Communication**:

-   Communicate with clients via email to request documents and provide updates
-   Follow up outstanding items in a professional and friendly manner
-   Assist in following up lenders for application updates

**Support to Credit Analysts**:

-   Assist credit analysts with:

-   Document collection
-   Lender follow-ups
-   File preparation

-   Help maintain workflow efficiency across the team

**Additional Responsibilities**:

-   Conduct yearly client reviews
-   Order and review property valuations using CoreLogic RP Data
-   Assist with general admin and ad hoc tasks as required
-   Follow internal processes while also applying initiative when need

## Requirements

**Essential Experience**:

-   Minimum 1–2 years loan processing experience using:

-   Connective
-   Mercury Nexus

-   Additional 1–2 years experience in the Australian mortgage or lending industry  
    (broker, lender, or bank experience)

**Technical Skills**:

-   Strong understanding of:

-   Loan application process
-   Required documents for mortgage applications
-   File structuring and document naming

-   Ability to follow and execute processes accurately
-   Strong organisational and task management skills

**Work Style & Expectations**:

-   Ability to work both:

-   Task-driven (structured workflows)
-   Ad hoc (responsive to urgent instructions)

-   Strong ability to prioritise workload effectively
-   Able to create personal systems/processes to ensure tasks are not missed

**Communication Skills**:

-   Excellent written English (clear, professional emails)
-   Strong communication when following up clients and lenders
-   Friendly, positive, and approachable tone

**Personal Attributes**:

-   High attention to detail (critical for compliance and accuracy)
-   Proactive and reliable
-   Friendly, bubbly, and enthusiastic personality
-   Strong work ethic and willingness to help the team
-   Takes pride in presentation and professionalism

**What Success Looks Like**:

-   Files are well-organised and submission-ready
-   Minimal missing documents or errors
-   Fast and consistent follow-ups with clients and lenders
-   Strong support to brokers and credit analysts
-   High compliance standards maintained
-   Ability to handle both structured tasks and urgent requests seamlessly

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/5361DB36C7/apply)

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