# AP - Customer Success Manager (Multiplier experience)

> D2B · Philippines (Remote) · Full-time · Posted 2026-10-08

**Workplace:** remote

**Department:** Active Pooling - Sourcing

## Description

_**Note: This is for active pooling purposes only. Submitting your application does not guarantee employment. Your details will be kept on file and considered for future opportunities as they become available.**_  
  
We are looking for an experienced **Customer Success Manager** to join a remote team supporting Australian clients. The ideal candidate will have strong experience in customer success with a proven ability to build long-term customer relationships, drive engagement, and ensure customers are getting value from the product or service.  
  
This role is suited to someone who is highly customer-focused, proactive, organized, and confident communicating with customers and internal stakeholders.  
  
**Position:** Customer Success Manager

**Salary:** PHP 50,000 - PHP 70,000/month _(The final amount will be at the the client discretion basing on the candidate’s skills and experience.)_

**Working Hours & Conditions:** Mondays to Fridays, 6:00AM to 3:00PM PH Time; full-time (remote)

**Holidays**: TBD

  
**Responsibilities:**

-   Manage and maintain strong relationships with customers throughout their journey
-   Lead **customer onboarding** and ensure a smooth transition from implementation to ongoing support
-   Act as the main point of contact for assigned customers
-   Monitor customer engagement, satisfaction, and overall account health
-   Proactively identify and address customer concerns, risks, and potential churn
-   Handle customer queries, issues, and escalations in a professional and timely manner
-   Conduct regular customer check-ins and follow-ups
-   Support **customer retention and renewals**
-   Identify opportunities to improve customer experience and product adoption
-   Work closely with Sales, Support, Product, and Operations teams to resolve customer issues
-   Maintain accurate customer records, notes, and activities within CRM systems
-   Track and report on customer success metrics and account performance
-   Gather customer feedback and communicate relevant insights to internal teams

## Requirements

**Requirements:**

-   **3+ years of experience in Customer Success, Client Success, Account Management, or a similar customer-facing role**
-   Hands-on experience with **Multiplier**
-   Strong experience managing customer relationships and accounts
-   Proven experience with **customer onboarding, retention, and renewals**
-   Excellent written and verbal communication skills
-   Strong problem-solving and stakeholder management skills
-   Highly organized with strong attention to detail
-   Comfortable working with **CRM and customer management platforms**
-   Ability to work independently in a remote environment
-   Willingness to work **Australian business hours**

**  
Nice to have:**

-   Experience with **Monday.com CRM** and reporting platforms
-   Experience supporting **Australian customers or businesses**
-   Experience managing multiple customer accounts
-   Experience handling customer escalations and at-risk accounts

## Benefits

### **Benefits**

-   Competitive salary based on experience and skill set
-   100% remote role — work from home anywhere in the Philippines
-   Paid local holidays aligned with the Australian business calendar
-   Opportunities for training and professional growth
-   Work directly with a supportive Australian team — no agency middleman
-   Long-term engagement with a stable and growing business

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/603B587B0D/apply)

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