# Customer Service Admin - (AU Experience Required)

> D2B · Philippines (Remote) · — · Posted 2026-11-10

**Workplace:** remote

## Description

Position : Customer Service Admin [](https://easyr.com.au)

Salary : PHP 50,000- 65,000

Working Hours : Brisbane Business Hours

Work Type : Remote- Independent Contractor

## Requirements

This is a full-time, remote role supporting Australian customers via phone and email. Working closely with the Senior Customer Service Lead—who will provide direct training and daily guidance—the primary focus is precision: strictly following established processes and ensuring every customer receives accurate information.

**Responsibilities**

-   Answer incoming customer calls during peak times when the Australian team is busy.
-   Respond to customer emails and support tickets within the help desk.
-   Provide order updates, tracking numbers, and delivery timeframes.
-   Calmly and professionally address customer complaints, escalating them as appropriate.
-   Manage out-of-stock (nil stock) orders by contacting customers, sending standard email notifications, and completing follow-ups within required timeframes.
-   Log and resolve call-back requests and help desk cases.
-   Look up and update customer order details, maintaining precise notes and ticket tags.
-   Hand over refunds, returns, warranty claims, and complex inquiries to the Senior Lead with comprehensive, clear notes.

**Qualifications**

-   At least 2 years of customer service experience handling both phone and email inquiries, ideally supporting Australian, US, or UK customer bases.
-   Excellent written and spoken English, paired with a polite and clear phone manner.
-   Strong attention to detail with the discipline to review all work before sending.
-   Ability to follow defined operational procedures precisely and ask questions when unsure.
-   Ability to draft original customer responses in your own voice rather than relying heavily on automated or AI generation tools.
-   Proficiency with Microsoft Office tools, including Word, Excel, and Teams.
-   Dedicated, quiet home workspace equipped with a stable main internet connection and an operational backup connection.

**Preferred**

-   Hands-on experience with help desk, communication, and management tools (Shopify, Gorgias, Aircall, or Monday.com).
-   Background working in a call centre or as a virtual assistant.
-   Prior e-commerce or retail experience, particularly within the automotive or motorcycle industries.
-   Familiarity with tracking consignments via Australia Post.
-   Experience managing high-volume retail periods such as Black Friday and Boxing Day sales.
-   Personal interest in motorcycles or riding gear.

**What You’ll Bring**

-   A methodical, process-driven approach that prioritizes consistency and exact execution over improvisation.
-   Reliable work ethic and prompt attendance during Australian business hours (8:30 AM to 5:30 PM Brisbane time / AEST).
-   Professional composure when resolving customer concerns.
-   Clear and transparent communication with team members and leadership.

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/6A3D8647A0/apply)

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