# Senior Mortgage Broker Assistant

> D2B · Philippines (Remote) · Full-time · Posted 2026-09-14

**Workplace:** remote

## Description

**Position:** **Senior Mortgage Broker Assistant**

**Salary rang**e: Php 100,000/month (The final amount will be at the client's discretion based on the candidate’s skills and experience.)

**Working Hours:** Mondays to Fridays, 7:00am to 4:00pm Philippine Time

**Work set-up:** 100% Remote work

**Holidays**: TBD  
  

**OVERVIEW**

The Senior Mortgage Broker Assistant plays a critical role in supporting Mortgage Brokers by managing end-to-end loan processing, ensuring compliance with Australian lending regulations, and delivering a seamless experience for clients, lenders, and internal stakeholders. This role requires strong industry knowledge, attention to detail, and the ability to manage multiple loan files simultaneously with minimal supervision.

**RESPONSIBILITIES**

### Loan Processing & Administration

-   Manage the end-to-end loan application process from submission to settlement
-   Prepare, review, and lodge loan applications with lenders
-   Conduct servicing calculations and preliminary assessments
-   Ensure loan files are complete, accurate, and compliant with lender and regulatory requirements
-   Track loan progress and proactively follow up with lenders, clients, conveyancers, and other third parties

### Client & Stakeholder Support

-   Act as a primary point of contact for clients throughout the loan process
-   Provide clear, professional updates to clients regarding application status
-   Liaise with lenders, valuers, solicitors, and settlement agents
-   Support Mortgage Brokers with client appointments, documentation, and post-settlement follow-ups

### Compliance & Quality Assurance

-   Ensure compliance with NCCP, ASIC, and responsible lending obligations
-   Maintain accurate client records and documentation in CRM systems
-   Assist with audits, compliance checks, and process improvements
-   Stay up to date with lender policies, credit guidelines, and industry changes

### Process Improvement & Team Support

-   Identify opportunities to improve workflows and operational efficiency
-   Mentor and support junior broker assistants where required
-   Contribute to the development of internal processes and best practices

## Requirements

### Essential

-   Minimum 3–5 years’ experience as a Mortgage Broker Assistant or similar role within the Australian mortgage industry
-   Strong understanding of Australian lending products, policies, and processes
-   Experience working with multiple lenders and aggregators
-   High attention to detail and strong organisational skills
-   Excellent written and verbal communication skills
-   Ability to manage multiple loan files and meet deadlines
-   Proficiency in CRM systems and loan lodgement platforms

### Desirable

-   Certificate IV in Finance and Mortgage Broking or equivalent
-   Experience supporting high-volume or complex loan portfolios
-   Prior experience mentoring junior staff

### Personal Attributes

-   Proactive and solutions-focused
-   Client-centric mindset
-   Ability to work autonomously and as part of a team
-   Professional, reliable, and confidential in handling sensitive information

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/E1ADA88F3E/apply)

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