# Senior Loan Processor (AU Mortgage) - Mercury

> D2B · Metro Manila, Philippines (Remote) · Full-time · Posted 2026-07-28

**Salary:** unknown currency 75,000–85,000

**Workplace:** remote

**Department:** RecOps

## Description

Position : Senior Loan Processor  
Salary : $2,000 AUD / month  
Working Hours & Conditions : AU Business Hours

ABOUT THE COMPANY:  
The client is a high-performing Australian mortgage brokerage dedicated to providing tailored finance solutions—ranging from residential and self-employed lending to SMSF and commercial finance. 

ROLE OVERVIEW:

We are currently scaling operations and looking for a highly capable, autonomous Senior Mortgage Loan Processor to join as our core operational right hand. This is a foundational role within the business for an experienced processor who takes pride in owning the end-to-end file pipeline, with long-term potential to expand responsibilities as the team grows.  
  
You will take complete ownership of the end-to-end residential loan processing workflow, freeing up the Principal Broker to focus on high-level client strategy, referral partner relationships, and business growth. We deal with a high volume of complex files, including self-employed clients, company structures, and business owners.  
  
We need someone who can hit the ground running with minimal hand-holding. You should be comfortable reading complex financial documents, navigating lender portals, and working comfortably within an evolving, tech-forward environment. 

  
RESPONSIBILITIES:

1\. End-to-End Loan Processing & File Preparation 

-   Manage loan applications from initial document collection through to settlement. 
-   Review and analyze complex income documents—including personal tax returns, company financial statements, ATO notices of assessment (NOA), and profit & loss statements. 
-   Fact-check data, run calculations, and ensure files comply with Best Interest Duty (BID) and lender requirements. 
-   Package and submit clean, fully documented loan applications to lenders via ApplyOnline / LIXI. 
-   Actively track, manage, and clear lender MIRs (More Information Required) to push applications swiftly through to formal approval. 

2\. Portfolio Management & Rate Reviews 

-   Conduct proactive rate reviews and lodge repricing requests with existing lenders to ensure clients maintain competitive interest rates. 
-   Pull regular portfolio reports to identify clients due for annual reviews or fixed-rate expiry follow-ups. 
-   Draft and send templated client emails regarding pricing outcomes, rate changes, and refinancing opportunities. 

  
3\. Workflow & Admin Support 

-   Maintain accurate CRM data and status updates within Connective Mercury / Nexus. 
-   Assist in organizing client reviews and booking follow-up appointments for the Principal Broker. 
-   Collaborate with the Principal Broker to document, refine, and optimize repeatable processing workflows using video (Loom) and modern AI tools.

## Requirements

Non-Negotiables (Must-Haves) 

-   Minimum 2+ years of direct experience in Australian residential mortgage loan processing. 
-   Proven ability to read and analyze self-employed income documents, including business financial statements and complex tax returns. 
-   Proficiency with Connective CRM tools (Connective Mercury or Connective Nexus platform experience highly preferred). 
-   Deep understanding of Australian lender policies, ApplyOnline, and standard broking compliance (BID). 
-   Exceptional written and verbal English communication skills (comfortable drafting client-facing emails and liaising with Australian lender BDMs/credit assessors). 
-   Self-directed mindset: able to problem-solve independently and operate effectively in a lean, fast-moving environment. 

  
Nice-to-Haves 

-   Prior experience handling SMSF (Self-Managed Super Fund) mortgage applications or exposure to commercial/asset finance files. 
-   Familiarity with modern productivity tools, including Loom video SOPs and AI-assisted workflow tools.

## Benefits

What We Offer & Business Environment 

-   Future Growth: Opportunity to expand into broader support functions and leadership as the business adds further processing support down the line. 
-   Modern Workstyle: Direct access to the Principal Broker, asynchronous video training (Loom), and leverage of AI tools to streamline repetitive task friction. 
-   Competitive Compensation: Competitive offshore salary packaged based on relevant Australian broking experience. 
-   Stability: Stable, long-term full-time role aligned with standard Australian business hours.

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/E2CD1957BA/apply)

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