# Executive Assistant / Business Operations Coordinator - 484

> D2B · Philippines (Remote) · Full-time · Posted 2026-08-31

**Workplace:** remote

**Department:** RecOps

## Description

**Position**: Executive Assistant / Business Operations Coordinator

**Salary: Php 80,000/month**

**Working Hours & Conditions**: AU Working Hours

**Role Summary**

Drive efficiency, capacity, and operational momentum as the Director’s strategic right hand. This critical role combines high-level executive support with specialized mortgage workflow management. Sitting at the intersection of client management, pipeline logistics, and broker coordination, you will translate high-level client discussions, meetings, and directives into actionable, trackable, and fully executed outcomes.

Designed specifically for an experienced Australian mortgage broking professional, this position requires strong familiarity with the end-to-end loan application lifecycle, basic credit concepts, lending terminology, and aggregator software. You will keep clients, files, and team priorities moving seamlessly while optimizing the Director's focus on high-value business growth.

**Key Responsibilities**

_Executive & Operational Strategy_

-   Act as the Director’s primary operational manager and force multiplier.
-   Protect the Director's schedule by filtering tasks, managing priority workflows, and resolving routine operational queries directly.
-   Capture strategic conversations, client briefs, and action items, converting them into structured deliverables and file handovers.
-   Coordinate executive meetings, prepare detailed briefings, compile file summaries, and manage active action lists.
-   Maintain proactive oversight of task execution, driving follow-ups without requiring executive prompts.

_Mortgage Coordination & Client Lifecycle Management_

-   Translate initial client conversations and discovery notes into clear briefs for Brokers and Para Brokers.
-   Capture client lending objectives, financial positions, proposed loan structures, and immediate requirements accurately.
-   Review documents and apply baseline credit knowledge to identify potential file risks or policy gaps before escalation.
-   Facilitate document collection, assist with KYC and identity verification, and enforce clear file documentation standards.
-   Track milestones from pre-approval through to formal approval and settlement coordination.

_CRM, Pipeline & Workflow Management_

-   Serve as the administrator for the primary CRM, maintaining absolute data integrity across all active files.
-   Map every opportunity to a clear next action, monitoring the pipeline to prevent bottlenecking or stalled files.
-   Facilitate structured file handovers among the Director, Brokers, Para Brokers, and support staff.
-   Oversee team accountability, monitoring overdue tasks, and tracking key workflow milestones.
-   Coordinate communication across external stakeholders, including lenders, BDMs, conveyancers, and accountants.

## Requirements

**Required Qualifications & Expertise**

-   3+ years of direct experience in an Australian mortgage brokerage (EA, Loan Processor, Broker Assistant, or Operations Coordinator).
-   In-depth understanding of the Australian loan lifecycle, credit concepts, supporting document standards, and lender requirements.
-   Direct proficiency in major industry CRM platforms and Australian loan aggregator platforms.
-   Exposure to lender portals, servicing calculators, pricing tools, and document collection systems.
-   Fluent written and verbal English, superior task prioritization, proactive follow-through, and file management skills.

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/E56FA5484C/apply)

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