# Travel Operations Support Specialist - 237

> D2B · Manila, Philippines (Remote) · Full-time · Posted 2026-05-11

**Workplace:** remote

**Department:** RecOps

## Description

**Position:** Travel Operations Support Specialist[](https://echelonconcierge.com.au/)

**Salary:** PHP 63,000 – 75,000/month

**Working Hours & Conditions**: Australian Working Hours

**OVERVIEW:**

A back-office travel support role — primarily operational and administrative rather than client-facing. You'll keep bookings accurate, documentation flowing, and systems up to date so the Australian team can focus on client relationships.

**RESPONSIBILITIES:**

-   Load passive segments into Sabre GDS and/or Tramada; add costings and prepare client documentation
-   Issue, reissue, and process refunds for airline tickets in line with fare rules and airline policies
-   Advise on visa requirements, travel documentation, insurance, and destination regulations
-   Maintain detailed client profiles to support a personalised service experience
-   Monitor bookings for schedule changes and communicate updates proactively
-   Accurately document bookings, preferences, and communications in the booking system
-   Meet agreed SLAs and turnaround times
-   Handle payment processing, invoicing, and reconciliation per financial procedures

## Requirements

**QUALIFICATIONS:**

-   Sabre GDS experience — required
-   Tramada experience — advantageous but not essential
-   Background in travel agency or airline operations
-   Strong attention to detail and written English
-   Reliable home office setup with stable internet
-   Flexible to work Australian business hours (AEST)

## Apply

[Apply at D2B](https://apply.workable.com/d2b-1/j/FC9797B77C/apply)

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