# Service and Inventory Manager > D2B Groups · IND HILLSIDE, United States · Full-time · Posted 2026-09-09 **Salary:** USD 80,000–90,000 **Workplace:** on_site ## Description Our client is a boiler, burner, and water heater service company serving commercial and residential customers across northern New Jersey. Our reputation is built on getting a technician to the customer quickly and making sure that technician arrives with the right part on the truck. We are hiring a Service and Inventory Manager to own both halves of that equation. This is a hands-on leadership role that sits between the field and the warehouse. On any given morning you will be dispatching technicians to service calls, walking a technician through a no-heat diagnosis over the phone, pulling parts for the next installation, and placing an order with a supplier before stock runs thin. The person who succeeds here is a heating professional first and an administrator second: someone who knows what a low-water cutoff does, knows which circulator the shop tends to burn through, and knows how to keep a crew organized without micromanaging it. You will directly supervise the field service team and carry full responsibility for the parts and equipment inventory that keeps them productive. It is a role with real authority over scheduling, purchasing, and stocking decisions, and real accountability for response times, first-visit completion rates, and inventory accuracy. **KEY RESPONSIBILITIES** **Team and Service Management** You will run daily operations for the service department and act as the primary technical resource for the field. •       Direct daily operations for the service technician team, including start-of-day assignments and end-of-day close-out. •       Schedule and dispatch repair, maintenance, and installation jobs, balancing emergency calls against planned work. •       Serve as the escalation point for technical troubleshooting on boilers, burners, and water heaters, supporting technicians by phone or on site as needed. •       Coach and develop technicians on diagnostic technique, workmanship standards, and customer interaction. •       Coordinate with customers and office staff on job status, timelines, and follow-up work. •       Enforce safety practices and code compliance across all field work. **Inventory Control and Procurement** You will own the parts and equipment inventory end to end, from stocking levels to what goes on the truck each morning. •       Track stock levels of boiler parts, burner components, water heaters, fittings, controls, and tools. •       Procure material and equipment for immediate jobs as well as for shelf stock, working with suppliers on pricing, availability, and lead times. •       Order replacement parts and equipment and track open orders through to receipt. •       Stage and prepare material and equipment for field technicians ahead of scheduled jobs. •       Conduct regular physical inventory counts and reconcile against system records. •       Prevent stock shortages on high-turn items while reducing waste, obsolescence, and overstock. •       Maintain an organized, well-labeled warehouse and shop area. ## Requirements **Required** •       Working technical knowledge of hydronic and steam heating systems, including boilers, burners, water heaters, controls, and related piping. •       Prior experience supervising, leading, or coordinating a field service or trades team. •       Demonstrated experience tracking inventory, purchasing parts, or managing stock in a service, distribution, or contracting environment. •       Strong interpersonal and communication skills, with the ability to work effectively with technicians, customers, and vendors. •       Organized and detail-oriented, able to manage competing priorities in a fast-moving service environment. •       Comfortable with scheduling, dispatch, and inventory software, and with basic spreadsheet work. •       Valid driver's license and a clean driving record. **Preferred** •       Five or more years in the boiler, burner, HVAC, or plumbing trades, with a background as a service technician. •       New Jersey Black Seal low-pressure boiler operator license, HVACR license, or comparable trade certification. •       Experience with commercial boiler and burner service in addition to residential work. •       Familiarity with northern New Jersey supply houses and manufacturer distribution channels. •       Experience establishing min/max stocking levels or reorder points. ## Benefits - Health Care Plan (Medical, Dental & Vision) - Retirement Plan (401k, IRA) - Life Insurance (Basic, Voluntary & AD&D) - Paid Time Off (Vacation, Sick & Public Holidays) - Compensation: $80,000 - 90,000 ## Apply [Apply at D2B Groups](https://apply.workable.com/d2b-groups/j/977B706442/apply) --- Powered by [Workable](https://www.workable.com)