# AI Operations Executive

> Darwin AI · Mexico City, Mexico (Hybrid) · Full-time · Posted 2025-08-19

**Workplace:** hybrid

**Department:** Operations

## Description

We are looking for someone to join our _**Operations team**_ who not only understands the importance of providing exceptional service but is also interested in technology and AI. This role is ideal for someone who enjoys combining their **customer service** skills, and, techniques to build **artificial intelligence assistants for our clients**.  

In this role you will:

-   Carry out the onboarding of new accounts received by the team.
-   Follow up with productive clients to explore new use cases, communicate new functionalities, and assist them with the growth of their business through our tool.
-   Provide technical support to clients on the AI built.

## Requirements

-   Proven experience in Customer Experience roles or technical support.
-   Ability to analyze data and use it in making customer-oriented decisions.
-   Practical experience in creating and managing JSONs.
-   Knowledge of process automation, preferably with experience using Zapier.
-   Ability to work in a team and adapt to dynamic and changing environments.
-   Strong passion for technology, innovation, and artificial intelligence.
-   Excellent verbal and written communication skills

## Benefits

**Language Classes:** Access to language classes (English, Portuguese, Spanish) to enhance communication skills.

**OpenAI Premium License:** Complimentary access to an OpenAI premium license for personal or professional use.

**Paid Time Off:** Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance.

**Soft Hybrid Work:** We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like!

## Apply

[Apply at Darwin AI](https://apply.workable.com/darwin-ai/j/8F50324200/apply)

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