# Complex Service Desk Analyst (Internal)

> Datacom · Wellington, New Zealand (Hybrid) · Full-time · Posted 2026-08-04

**Workplace:** hybrid

**Department:** CD Service Desk

## Description

**This role is only for Datacom Internal Applicants**

**About the Role**

Here’s a fantastic growth opportunity to develop your skills into the next level of support as a Complex Service Desk Analyst in our Service Desk team!

As a Complex Service Desk Analyst, you’ll be handling more in-depth technical queries, seeking out solutions across different teams and contributing to improving the existing Knowledge base.

You’ll work with a team of close knit, like-minded people, who rally each other through the highs and lows! You will continue to support the team by jumping on the phones, when necessary, like during a major outage, and you’ll be happy to show your colleagues how they might approach a solution differently, providing timely feedback and guidance.

**Responsibilities include:**

-   Providing in depth technical support via telephone or email
-   Problem solving and troubleshooting; seeking out answers to get the best resolution for our customer
-   Privileged access admin and project support
-   Liaising with internal and 3rd party resolver teams – coordinating outcomes

**About you:**

To be successful in this role, you’ll have an amazing track record in the Level 1 space, and be able to show us:

-   Excellent communication and written skills
-   A positive attitude, where taking initiative is second nature to you
-   Forward-thinking problem-solving skills - you see a dead end as an opportunity to explore more options!
-   An understanding of ITIL service delivery methodology and service desk

#LI-DNI

## Apply

[Apply at Datacom](https://apply.workable.com/datacom1/j/25CBFBA599/apply)

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