# Service Desk Agent

> Datacom · Manila, Philippines (Hybrid) · Full-time · Posted 2026-04-28

**Workplace:** hybrid

**Department:** Corp Group IT Operations

## Description

**Role Overview**

The Service Desk Agent is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems.

**Role Responsibilities**

The Service Desk Agent is responsible for (but not limited to):

-   Preparing service desk incident reports and assist in hardware and software evaluation
-   Analyzing problems, determining approach, compiling and analyzing data, and preparing reports / recommendations.
-   Coordinating activities between departments and external parties
-   Contacting company personnel at all organizational levels to gather required / relevant information
-   Normally receives little instruction on daily work and only general instructions required for newly introduced assignments
-   Working under close supervision to acquire job skills and learn company policies and procedures in order to complete routine tasks
-   Takes reasonable care that their actions (or inactions) do not harm the Health and Safety of self or others.
-   Reports all incidents, hazards or unsafe work practices as per Datacom policy.

## Requirements

**Knowledge**

-   Broad understanding of technical infrastructure projects and related technology dependencies.
-   Demonstrated understanding of Service Delivery disciplines.

**Experience**

-   1-2 years of related experience

**Skills**

-   Ability to work on assignments requiring considerable judgment and initiative.
-   Understands implications of work and makes recommendations for solutions.
-   Assures adherence to budgets, schedules, work plans, and performance requirements.
-   Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise.
-   Ability to work in large, collaborative teams to achieve organizational goals.
-   Proven analytical and problem-solving skills.
-   Excellent customer relationship building and management skills.
-   Effective presentation skills.
-   Strong verbal and written communication skills with a wide variety of stakeholders.
-   Consultative and planning skills.

**Qualifications**

-   Bachelor's degree in business, IT, Science, Engineering, Economics or a related discipline.

## Apply

[Apply at Datacom](https://apply.workable.com/datacom1/j/52B37818D4/apply)

---
Powered by [Workable](https://www.workable.com)