# Customer Service Representative

> Datacom · Modbury, Australia · Full-time · Posted 2026-08-14

**Workplace:** on_site

**Department:** Home Affairs

## Description

**Why Datacom?**

At Datacom, we work with organizations and communities across Australia and New Zealand to make a real difference to people’s lives. We help our clients use technology to innovate, grow, and empower Australians to access the support they need — when they need it.

We’re passionate about developing, retaining, and promoting diverse talent. When you join our team, you’re not just taking a job — you’re opening the door to a career full of possibilities in Customer Operations, IT, and beyond.

With a dynamic, agile culture and supportive teams, you’ll feel valued and recognized from day one.

**About the Role**

We’re hiring full-time **Customer Service Representatives** to join our Modbury-based Federal Government support team. In this role, you’ll be the friendly and professional first point of contact for customers — helping them solve problems, access essential services, and achieve the best possible outcomes.

Every interaction is unique. You’ll use your empathy, listening skills, and problem-solving abilities to deliver high-quality experiences that truly make a difference.

Whether you bring **experience from healthcare, customer service, hospitality, retail, or call centres — or you are brand new to the industry** — we’ll provide full training, knowledge resources, and ongoing leadership support so you can thrive.

**What You’ll Do**

-   Handle inbound customer enquiries via phone, email, and processing items
-   Build rapport quickly while providing accurate, timely information
-   Identify and resolve issues by following clear processes and guidelines
-   Meet Key Performance Indicators (KPIs) for customer satisfaction and service quality

**What We’re Looking For**

-   Clear, confident verbal and written communication
-   Strong attention to detail and accuracy under time pressure
-   Team player who contributes to a positive environment
-   Empathy and patience, especially when assisting people in challenging situations
-   Comfortable navigating multiple computer systems (typing speed 20 WPM or higher)
-   Australian Citizenship and ability to obtain and maintain a Security Clearance
-   Previous customer service or contact centre experience is highly regarded but not essential — transferable skills are welcome; our training will set you up for success

**Operating Hours**

Full-time roles available. Rostered shifts Monday–Friday between 7:00am and 7:30pm on a rotating roster, with some flexibility to support your commitments outside of work.

**Benefits**

-   Excellent career development with proven pathways through Datacom Academy
-   Fully paid Cert III in IT, with course fees and study time covered during paid work hours
-   Best-in-class reward & recognition programs
-   Corporate retail discounts & regular social events
-   Paid parental leave
-   $1,000 employee referral program

**Join Us**

At Datacom, you’ll work alongside good, genuine people in a welcoming, inclusive environment. You’ll have opportunities to learn new skills, grow your career, and make a meaningful difference for customers across Australia.

If you’re looking for meaningful work, vocational training, and real career progression, we’d love to hear from you.

**How to Apply:**

Click ‘**Apply**’ and start your career journey with Datacom today.

## Apply

[Apply at Datacom](https://apply.workable.com/datacom1/j/E28AEA259A/apply)

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