# Director of Mexico Operations (U.S. Based)

> Datamark, Inc. · El Paso, United States · Full-time · Posted 2026-05-05

**Salary:** USD 150,000–150,000

**Workplace:** on_site

**Department:** Corporate

## Description

### **Director of Mexico Operations (U.S. Based)**

Join DATAMARK, Inc., a leader in the BPO industry, as the Director of Mexico Operations based in the U.S. This leadership role offers a unique opportunity to oversee and drive the strategic and operational performance of our Mexico-based facilities and teams while collaborating closely with senior leadership in the U.S. and Mexico. At DATAMARK, you will be part of an inclusive, innovative, and growth-oriented culture that values collaboration and delivers exceptional client solutions.

**Key Responsibilities:**

-   Lead and manage all aspects of DATAMARK's operations in Mexico, ensuring efficiency, quality, and alignment with corporate objectives.
-   Collaborate with cross-functional teams across the U.S. and Mexico to streamline operational processes and drive continuous improvement.
-   Oversee workforce planning, talent development, and employee engagement for Mexico-based teams.
-   Manage budgets, forecasts, and financial performance to optimize operational results.
-   Ensure compliance with local laws, regulations, and company policies within Mexico operations.
-   Foster a strong culture of service excellence, operational discipline, and innovation among Mexico operations staff.
-   Work with senior leadership to develop strategies for growth and expansion in the Mexico market.
-   Represent DATAMARK in client meetings, industry events, and government relations activities as needed.

## Requirements

-   Bachelor’s degree in Business Administration, Operations Management, or related field
-   Minimum of 15 years of progressive related experience working in a large scale contact center/call center environment.
-   Five to Seven years in a leadership role at a large scale call center/contact center environment (BPO experience required)
-   Proven success managing multi-site operations and cross-cultural teams.
-   Strong financial acumen with experience managing P&L responsibilities.
-   Excellent leadership and interpersonal skills with demonstrated ability to build and lead high-performing teams.
-   In-depth knowledge of Mexican labor laws, regulations, and cultural nuances.
-   Fluent in English and Spanish, with excellent communication skills in both languages.
-   Ability to travel between U.S. and Mexico as required.
-   Experience working in a matrixed and dynamic environment.

## Benefits

-   **Comprehensive Health Care:** Medical, dental, and vision plans
-   **Retirement Savings:** 401k
-   **Life Insurance:** Basic, voluntary, and AD&D coverage
-   **Time Off:** Paid time off, paid volunteer hours, and major holidays
-   **Disability Coverage:** Short-term and long-term disability plans
-   **Professional Growth:** Training and development to advance your career.
-   **Wellness Resources:** Support for your overall well-being.
-   $150,000 Annual Salary

## Apply

[Apply at Datamark, Inc.](https://apply.workable.com/datamark-inc/j/455811BE3F/apply)

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