# Back Office Manager - Operations

> Datamark, Inc. · Mumbai, India · Full-time · Posted 2026-05-19

**Salary:** INR 20,000–50,000

**Workplace:** on_site

**Department:** Staff

## Requirements

Back Office Manager - Operations

**Key Responsibilities:**

1.  **Team Management & Leadership:**

-   Lead, supervise, and motivate a team of back-office associates, ensuring high levels of productivity and engagement.
-   Provide training, coaching, and performance feedback to ensure consistent improvement and skill development.
-   Manage staffing levels and schedules to ensure the back office is adequately resourced at all times.

3.  **Process Optimization & Efficiency:**

-   Identify, recommend, and implement process improvements to enhance operational efficiency and reduce costs.
-   Work closely with other departments to understand requirements and ensure seamless integration between back office and front office teams.
-   Monitor and track performance metrics to identify opportunities for process enhancements.

5.  **Quality Assurance & Compliance:**

-   Oversee and ensure adherence to established quality standards and operational processes.
-   Conduct regular audits and reviews of back-office tasks to ensure that services are delivered in line with client expectations and contractual agreements.
-   Ensure compliance with company policies, industry regulations, and data privacy standards.

7.  **Operational Reporting & Documentation:**

-   Prepare and present regular reports on back office operations, including performance metrics, service delivery, and process improvements.
-   Maintain accurate documentation of operational procedures, policies, and protocols.

9.  **Client Relationship & Support:**

-   Work with front-office teams to address client concerns, ensure timely resolutions, and contribute to maintaining client satisfaction.
-   Address escalated issues, and ensure that all back-office operations meet client requirements and SLAs (Service Level Agreements).

11.  **Budget & Resource Management:**

-   Monitor the back-office budget, identify areas for cost control, and manage operational expenditures.
-   Ensure optimal utilization of resources to meet operational goals without compromising quality.

13.  **Problem Solving & Conflict Resolution:**

-   Proactively address any issues or challenges related to back office operations, ensuring they are resolved in a timely manner.
-   Handle escalations from team members or clients related to back-office functions and processes.

15.  **Cross-Functional Collaboration:**

-   Work closely with other departments (e.g., HR, IT, Finance) to ensure the smooth operation of BPO services and to streamline internal workflows.

## Apply

[Apply at Datamark, Inc.](https://apply.workable.com/datamark-inc/j/A39F5A8D51/apply)

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