# Contact Center Assistant Manager

> Datamark, Inc. · El Paso, United States · Full-time · Posted 2026-04-08

**Salary:** USD 55,000–55,000

**Workplace:** on_site

**Department:** 311

## Description

### Contact Center Assistant Manager

Join DATAMARK as a Contact Center Assistant Manager and take a pivotal role in providing exceptional service to our clients while leading our contact center team! In this role, you will be responsible for overseeing the day-to-day operations of the contact center, ensuring that all processes run smoothly and customer needs are met effectively.

Primary Responsibilities: 

-   Monitors departmental performance, identifying and facilitating opportunities to improve productivity and efficiency. 

-   Creates recovery plans for missed Service Level Agreements and submits to clients 

-   Develops and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects 
-   Gathers information for weekly billing for assigned projects

-   Assists with hiring and training new staff, and completes performance evaluations that are timely and constructive

-   Conducts meetings with clients and presents production data, improvement plans, workflow processes, and production processes

-   Effectively executes quality management processes to ensure quality metrics are met

## Requirements

-   Bilingual in **English and Spanish** is **required**
-   Minimum of 6 years of experience in a contact center environment, with at least 4 years in a supervisory capacity.
-   Experience in a management role within a contact center for at least 1 year.
-   Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
-   Ability to thrive in a fast-paced environment and manage multiple priorities.
-   Excellent leadership and mentoring skills, ability to coach and mentor customer service representatives.
-   Demonstrated analytical/problem-solving skills 
-   Organized with attention to detail. 
-   Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor. 
-   High School Diploma or equivalent is required; bachelor’s degree is preferred.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off
-   Short Term & Long Term Disability
-   Training & Development
-   Wellness Resources
-   $55,000.00

## Apply

[Apply at Datamark, Inc.](https://apply.workable.com/datamark-inc/j/D80D75F84E/apply)

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