# Technical Help Desk Agent

> Datamark, Inc. · El Paso, United States · Full-time · Posted 2026-07-28

**Salary:** USD 41,600–41,600

**Workplace:** on_site

**Department:** Burnham

## Description

**Join Our Team as a Technical Help Desk Agent at DATAMARK in El Paso, Texas.**

We’re looking for Technical Helpdesk Agents who are passionate about helping customers and delivering high‑quality support. In this role, you’ll serve as a key point of contact for our customers, addressing questions, resolving issues, and ensuring a positive experience with every interaction.

Technical Help Desk Agents provide technical support for web-based applications, websites, and digital platforms used by customers and business partners. The ideal candidate will troubleshoot website-related issues, provide guidance on platform functionality, resolve technical incidents, and collaborate with cross-functional teams to ensure a seamless user experience across multiple online products and services.[](https://jobs.coxenterprises.com/en/learn-about-us/businesses/cox-automotive/)[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)

### Key Responsibilities

-   Provide technical support for company websites, web applications, and customer-facing digital platforms.[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)[](https://www.coxautoinc.com/contact-us/)
-   Troubleshoot website access issues, login failures, account management concerns, application errors, and browser compatibility problems.[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)
-   Respond to customer inquiries via phone, email, chat, and support ticketing systems.[](https://jobs.coxenterprises.com/en/career-areas/client-customer-service/)[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)
-   Diagnose and resolve technical issues related to software, web applications, integrations, and user configurations.[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)
-   Assist customers with navigating websites, utilizing platform features, and understanding system functionality.[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)
-   Document troubleshooting steps, issue resolutions, and customer interactions within the ticketing system.[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)
-   Escalate complex technical issues to Application Support, Product, Engineering, or Development teams as appropriate.[](https://www.simplyhired.com/job/jbQ_N42Z1Vg35Fp8ecUNmzLTdkcu8aMLUes7lPTKAc7Tsg5h9RP1mw)
-   Monitor system outages, website performance issues, and recurring technical trends to identify opportunities for improvement.[](https://www.coxautoinc.com/contact-us/)
-   Maintain a high level of customer satisfaction while meeting performance metrics.

## Requirements

-   High school diploma or equivalent; Associate's or Bachelor's degree preferred.
-   2+ years of Help Desk, Technical Support, or Service Desk experience.
-   Experience supporting websites, SaaS platforms, web applications, or e-commerce environments.
-   Working knowledge of:

-   Web browsers and browser troubleshooting

-   User account administration
-   Password resets and access management
-   Windows operating systems
-   Microsoft Office applications
-   Ticketing and CRM systems

-   Strong problem-solving and analytical skills.
-   Excellent verbal and written communication skills.

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Short Term & Long Term Disability
-   Training & Development
-   Wellness Resources
-   $20.00/hr.

## Apply

[Apply at Datamark, Inc.](https://apply.workable.com/datamark-inc/j/F78CD820E0/apply)

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