# Operation Director

> Dataone · Vineland, United States · Full-time · Posted 2026-08-21

**Workplace:** on_site

**Department:** Operations

## Description

**Job Description:**

The Director of Data Center Operations is responsible for leading all aspects of facility performance, vendor management, and client service delivery in a Tier III colocation environment. This role ensures operational excellence across uptime, compliance, capacity planning, and SLA adherence. The director oversees cross-functional teams, manages vendor contracts, and drives strategic initiatives to support multi-tenant infrastructure and mission-critical workloads.

**Key Responsibilities:**

Facility Operations & Uptime:

-   Oversee daily operations of Tier III data center including mechanical, electrical, and IT infrastructure.
-   Ensure 100% uptime through proactive maintenance, monitoring, and incident response.
-   Lead capacity planning, space/power forecasting, and infrastructure optimization.

Vendor Oversight & Contract Management

-   Manage third-party vendors for security, MEP services, janitorial, and remote hands support.
-   Enforce compliance with SLAs, safety protocols, and performance KPIs.
-   Conduct quarterly vendor reviews and negotiate service contracts.

Compliance & Risk Management

-   Ensure adherence to ISO 27001, SOC 2, PCI-DSS, and internal audit frameworks.
-   Lead incident response, root cause analysis, and corrective action planning.
-   Maintain documentation for regulatory inspections and client audits.

Team Leadership & Client Interface

-   Supervise operations staff, shift leads, and technical support teams.
-   Serve as an escalation point for client issues and coordinate resolution across departments.
-   Support onboarding of new tenants and ensure alignment with colocation standards.

Strategic Planning & Reporting

-   Develop annual budgets, staffing plans, and capital improvement roadmaps.
-   Present operational metrics and risk assessments to executive leadership.
-   Drive continuous improvement initiatives across safety, efficiency, and sustainability.

## Requirements

**Recommended Qualifications**

-   Education - Bachelor’s in Engineering, Facilities Management, or IT-related field (electrical)
-   Experience - 8–12+ years in mission-critical operations; 5+ years in leadership roles.
-   Skills - Vendor management, SLA enforcement, CMMS/BCMS platforms, KPI reporting, client relations.
-   Certifications - Uptime Institute Accredited Tier Designer (ATD), PMP, OSHA 30, ITIL, ISO Lead Auditor.

## Apply

[Apply at Dataone](https://apply.workable.com/dataone/j/06B1D26571/apply)

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