# Store Customer Service Manager > Decathlon Singapore · Singapore, Singapore · Full-time · Posted 2026-07-16 **Workplace:** on_site **Department:** Retail Operations ## Description _At Decathlon, the Customer service experience leader's mission is to delight our customers, across all our channels and touchpoints & support the store business._ Mobilize store teammates to offer the best-in-class customer experience locally and serve profitable and sustainable growth ### Responsibilities Develop, enrich, and take care of human capital - Embody and bring to life the Purpose, Values, the 8 human fundamentals within the team - Define a target human organization that is suited to the current and future challenges of my activity - Recruit and onboard complementary talents without compromising on our essential criteria - Create conditions that ensure the well-being of myself and my teammates - Lead and implement our management scheme  - Manage compensation in alignment with internal policy  - Manage performance and take necessary actions to achieve objectives - Ensure compliance with legal and contractual obligations and the company's conduct code Develop my omnichannel business through relevant local initiatives - Analyze customer data and take decisions to increase the number of omnichannel customers - Define and integrate the store services strategies into the store commercial policy  - Manage the deployment of services to ensure a seamless customer journey within each department  - Functionally manage the efficiency of the right hours at the right time with department managers to guarantee store teammates availability  - Manage all the digital in & outstore processes (orders, lockers, SFS) - Measure & debrief the impact of my actions on the store PNL Manage Decathlon’s expected customer experience locally - Act for a safe and secure environment, both during my store duty and on a daily basis - Animate the promotion of the loyalty program and mobile app by store teammates - Animate customer reviews and action plans following their analysis - Embody and animate at store level a personalized relationship that delight every customer - Co-build, animate and communicate an events (sport events, partnerships) roadmap Provide the best-in-class welcoming and cashing experience - Ensure welcoming & cashing security procedures - Forecast and schedule the cashing & welcome desk hours - Provide an optimized checkout customer journey (area, payment solutions, customer flow strategy) - Manage welcoming & cashing processes (return, shrinkage, financing, back-office..) - Ensure and animate that cash tools are in good working order ## Requirements To conduct this important mission in store, we are looking for people who are : - _Customer centric_ - _Results-oriented_ - _Empowering others_ - _Adaptable to change_ - _Have strong organizational sense_ - _Excellent in verbal, digital and written communication_ - _Team player_ - _Passionate about sports !_ ## Benefits **💰 A remuneration That Grows With You:** - Monthly bonuses, up to a 20% of your base salary. - Dive into the opportunity to become a Shareholder and share in the success of our global family. - At the end of the year, reap the rewards of profit sharing based on the performances across the country. **🚀 Climb the Career Ladder:** - Elevate your skills with the power of our internal Decathlon University. Upskill and re-skill your way to greatness. - Unlock career progression opportunities across retail and our amazing support teams, with a presence in 79 countries. From product conception and design all the way to retail, your next big move is just around the corner. **💸 Flexibility That Fits Your Lifestyle:** - Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ **Be the Ultimate Decathlon Insider:** - Enjoy 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 ❤️ **Because We Care About You:** - Comprehensive medical and insurance coverage to keep you covered. - Flash that winning smile with dental benefits. - Keep your health in check with a health screening allowance. - For our female champions, enjoy maternity benefits designed just for you. - And when life throws curveballs, lean on our counseling sessions for support. **🏋️‍♀️ Sports, Community, and Bonding:** - Dive into sports and fun after work or during team meetings. - Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! **By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (**[**https://www.decathlon.sg/s/privacy-policy**](https://www.decathlon.sg/s/privacy-policy)**) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.** ## Apply [Apply at Decathlon Singapore](https://apply.workable.com/decathlon-sg/j/07E58337FF/apply) --- Powered by [Workable](https://www.workable.com)