# Ecommerce Operation Leader > Decathlon Singapore · Singapore, Singapore · Full-time · Posted 2026-07-07 **Workplace:** on_site ## Description **Ready to play ?** We are the champs in crafting and slinging sporting goods, apparel, and equipment. Whether you're smashing goals or conquering the great outdoors, Decathlon's got your back – because winning is our favorite sport! 🏆🌟 **What is our culture like ?** **Where decisions spark High-fives** : Decathlon rocks a lively, sporty vibe where mistakes can turn into global victories. We tackle responsibilities with the same energy – turning challenges into triumphs! 💪Our game plan? Preserving the world together! 🌍🚀🏅 **Live for sports ? Now do it for a living** : At Decathlon, dive into sports madness with events, competitions, and a winning culture. Enjoy exclusive employee discounts for top-notch gear – where games and victories turn into epic celebrations! 🏆🏅 ### **Key Responsibilities:** In conjunction with my area (Singapore), I execute the country-wide e-commerce fulfillment strategy. This role bridges the gap between digital demand and physical execution, driving operational excellence, maximizing efficiency, and delivering a world-class customer experience. ### Pillar 1: Country Operations & Fulfillment Strategy - Demand & Capacity Planning: Collaborate with the Digital team on e-commerce forecasting to project and secure necessary operational headcount and raw materials. - Infrastructure Optimization: Design and implement robust operational solutions and infrastructure capable of scaling during peak omni-channel campaigns. - Quality Assurance: Monitor fulfillment workflows and build strict quality-control strategies to guarantee all dispatched orders meet premium standards. - Tech Ecosystem Alignment: Working closely with the APAC technical teams (APAC Chopper / United) to ensure platforms, tools, and workflows are optimized for cross-platform efficiency. - System Evolution: Engage in cross-functional meetings with United to monitor upcoming platform releases, proactively leveraging new technical features to streamline and future-proof e-commerce operations. ### Pillar 2: Operational Excellence & Network Performance - KPI Management: Establish, review, and deliver on core e-commerce operational KPIs with transport and operation teams. - Process Standardization: Develop and deploy unified SOPs for online order preparation, ensuring best practices and consistency across various fulfillment operations. - Continuous Improvement: Drive operational efficiency through productivity monitoring, maximizing picking accuracy, and securing on-time shipping (SLA) metrics. - Leadership & Team Mentorship: Lead and empower the Ship-from-Store (SFS) and Warehouse (WH) teams, supporting daily problem-solving while adhering to corporate competencies. - Financial Stewardship: Collate, monitor, and analyze logistics costs and transport balances to ensure total spend remains strictly within budget trajectories. - Sustainable Packaging Management: Source and negotiate with packaging suppliers to drive the company’s "Zero Plastic" initiative while maintaining uncompromised unboxing quality. - Customer-Centric Feedback Loops: Monitor closely with the Voice of Customer (VOC) team to analyze local market expectations and competitor services, tailoring operational responses to maximize customer satisfaction. - Closely monitor Customer Service touchpoints to swiftly resolve order issues while keeping systems and processes lean and uncomplicated. ### Pillar 3: Last-Mile Delivery & Transport Leadership - Strategic Last-Mile Oversight: Partner with the dedicated Last-Mile Lead to co-develop, align, and execute cutting-edge delivery initiatives. - 3PL & Vendor Governance: Manage third-party carrier relationships. You will join in the weekly, monthly, and quarterly business reviews (QBRs) via performance reporting to support day-to-day operations. - Procurement & Tenders: You will work closely with the last mile lead in the yearly transport tendering process across all carriers to optimize transport costs and maintain budgetary alignment. ## Requirements - At least 5 years of relevant experience with Ecommerce Operations - Passionate and committed to users - Empathy,  continuous self questioning, ability to learn - Ability to project and think beyond next quarter. - I have good communication and organisation skills to work cross-functionally and manage multiple parties’ expectations, build relationships, persuade, and influence key partners - I am all “hands-on” / I understand that working on the shop floor is part of my daily job  -  I am a team player, I generate team collaboration  - I am adaptable and flexible in the field of a fast paced and changing environment because you manage your activity as an entrepreneur.  - I am CUSTOMER-CENTRIC with a strong Sense of Service and the willingness to ensure our customers are satisfied or satisfied. - I have a mindset of COST conscious and the ability to project and read my PnL  - I am analytically strong, data-driven, and able to perform analyses to identify opportunities and take proactive measures to ensure a better customer experience - You have excellent problem-solving skills and out of the box thinker - I find practical and simple solutions to complex problems without sacrificing quality or core functionality, ensuring user satisfaction  - I utilise interpersonal and communication skills among various departments to facilitate a productive and collaborative work environment. ## Benefits 💰 **A Remuneration That Grows With You:** - Salary in accordance with your experience - Monthly bonuses, up to a 20% of your base salary. - Dive into the opportunity to become a Shareholder and share in the success of our global family. - At the end of the year, reap the rewards of profit sharing based on the performances across the country. 🚀 **Climb the Career Ladder**: - Elevate your skills with the power of our internal Decathlon University. Upskill and re-skill your way to greatness. - Unlock career progression opportunities across retail and our amazing support teams, with a presence in 79 countries. From product conception and design all the way to retail, your next big move is just around the corner. **❤️ Because We Care About You:** - Comprehensive medical and insurance coverage to keep you covered. - Flash that winning smile with dental benefits. - Keep your health in check with a health screening allowance. - For our female champions, enjoy maternity benefits designed just for you. - And when life throws curveballs, lean on our counseling sessions for support. **💸 Flexibility That Fits Your Lifestyle:** - Enjoy a flexible spending allowance annually for Sports & Health related expenses, including dental, vision and wellness activities; 🛍️ **Be the Ultimate Decathlon Insider:** - Enjoy 20% staff discount on ALL Decathlon products – yes, including bikes, kayaks, tents, and everything else you need for your favorite sports! 🚴⛺🛶 **🏋️‍♀️ Sports, Community, and Bonding:** - Dive into sports and fun after work or during team meetings. - Immerse yourself in a vibrant community of like-minded, sporty individuals just like you! At Decathlon, we're not just a workplace – we're a lifestyle, and we want you to experience the very best. Join us and let's conquer the world of sports together! 🌟🏆🎉 **By applying, you undertake that any information you submit will be accurate and complete and you confirm that you have read, understood, and agree to our Privacy Policy (**[**https://www.decathlon.sg/s/privacy-policy**](https://www.decathlon.sg/s/privacy-policy)**) and hereby consent to the collection, use and disclosure of your personal data in accordance with the Privacy Policy.** ## Apply [Apply at Decathlon Singapore](https://apply.workable.com/decathlon-sg/j/BF42606126/apply) --- Powered by [Workable](https://www.workable.com)