# Customer Experience Advisor - Full-time (Customer Relation Center)

> Decathlon Hong Kong · Hong Kong, Hong Kong · Full-time · Posted 2026-10-07

**Workplace:** on_site

## Description

### Your Purpose

At Decathlon, great service is our sport. As a **Customer Experience Advisor**, you support customers across our digital channels, helping with product questions, online orders, deliveries, refunds, and other enquiries while creating a smooth and personalised experience.

### What You’ll Be Doing

-   Support customers through Live Chat, email, and other service channels
-   Help with online orders, deliveries, payments, refunds, and after-sales enquiries
-   Investigate customer issues and find practical solutions
-   Coordinate with stores, internal teams, and Marketplace partners when needed
-   Share customer feedback to help improve our services
-   Use digital tools and systems to manage customer enquiries efficiently
-   Follow customer data protection, safety, and service procedures

## Requirements

-   Passionate about sport and enjoy sharing your sports experiences
-   Friendly, calm, and solution-focused in your approach
-   Good communication skills and enjoy helping people
-   Organised, reliable, and accurate when handling systems and processes
-   Comfortable solving problems and managing different customer situations
-   Curious and willing to learn new digital tools
-   Flexible availability, including weekends and public holidays
-   Experience in customer service, retail, hospitality, or e-commerce can be helpful but not required

## Benefits

### **Why Join Us?**

We believe in growing together. Here's what you’ll enjoy as a Decathlon teammate:

-   **Performance Bonus** based on your team’s results
-   **Staff Discount** on all Decathlon products
-   **Monthly Sports Allowance** to support your active lifestyle
-   **Health Insurance Coverage** (medical & dental)
-   **Birthday Leave, Wedding Leave, and Paid Annual Leave**
-   **MPF + Company Shareholding Scheme**
-   Continuous **training and career development**, locally and globally

## Apply

[Apply at Decathlon Hong Kong](https://apply.workable.com/decathlonhk/j/D23F0A69A2/apply)

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