# Technical Support Engineer L1- Riyadh, KSA

> DeepSource Technologies · Riyadh, Saudi Arabia · Full-time · Posted 2026-07-12

**Workplace:** on_site

## Description

**Role Overview:**  
DeepSource Technologies is seeking a proactive and customer-focused L1 Support professional to provide first-line technical assistance to end users. The candidate will support various IT systems, troubleshoot issues, and ensure efficient resolution to enhance user satisfaction.

**Key Responsibilities:**

-   Respond promptly to incoming support requests through phone, email, or ticketing systems.
-   Diagnose and resolve common hardware, software, and network issues.
-   Document support activities and update tickets with accurate information.
-   Escalate complex problems to appropriate higher-level support teams.
-   Assist in system setups, installations, and configurations as needed.
-   Maintain knowledge base articles for frequent problems and solutions.
-   Work closely with other IT teams to ensure timely resolution of incidents.
-   Hands-on experience using ticketing systems (e.g., Jira Service Desk, Zendesk, ServiceNow, Freshdesk) for logging, tracking, and resolving support tickets in line with SLA commitments

## Requirements

-   Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
-   Basic understanding of operating systems (Windows and Linux) and common software applications.
-   Familiarity with network fundamentals and troubleshooting.
-   Experience with ticketing systems (e.g., ServiceNow, Jira) is a plus.
-   Good communication and interpersonal skills.
-   Ability to work well under pressure and handle multiple tasks.
-   Fluency in English; Arabic language skills are advantageous.

## Apply

[Apply at DeepSource Technologies](https://apply.workable.com/deepsource/j/15A974212A/apply)

---
Powered by [Workable](https://www.workable.com)