# L2 Support Engineer (Saudi National) - Riyadh,KSA

> DeepSource Technologies · Riyadh, Saudi Arabia · Full-time · Posted 2026-08-26

**Workplace:** on_site

**Department:** Qiddiyah

## Description

**Role Overview**  
We are seeking an experienced L2 Support Engineer to provide advanced technical support, incident resolution, and operational stability across Linux, Windows, and network environments.

**Key Responsibilities**

• Provide second-level support for Linux and Windows platforms  
• Perform advanced system and application monitoring & analysis  
• Troubleshoot OS, application, and connectivity issues  
• Manage incidents through ticketing tools and ensure SLA adherence  
• Support on-site technical interventions when required  
• Collaborate with higher support tiers and vendors  
• Communicate directly with clients for issue handling and updates  
• Contribute to operational improvements and preventive actions

## Requirements

• Strong Linux / Windows administration experience

• Solid understanding of monitoring and performance analysis

• Good networking troubleshooting capabilities

• Experience with ticketing / ITSM tools

• Strong English fluency

• Strong communication & client-facing skills

• Saudi National

## Apply

[Apply at DeepSource Technologies](https://apply.workable.com/deepsource/j/4C635C4B2F/apply)

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