# Storage Engineer - Riyadh, KSA

> DeepSource Technologies · Riyadh, Saudi Arabia · Full-time · Posted 2026-06-28

**Workplace:** on_site

## Description

### **We're looking for Infrastructure Storage Engineer & Technical Account Manager**

### **Role Overview**

We are seeking a customer-facing infrastructure professional to provide end-to-end operational support, technical guidance, and service coordination. The ideal candidate will combine strong hands-on technical expertise with excellent stakeholder management to ensure high availability, proactive risk mitigation, and exceptional customer service.

### **Key Responsibilities**

-   Act as the primary technical contact for customer operational issues, escalations, and service reviews.
-   Manage and support infrastructure including Storage, Compute, SAN, and Backup platforms.
-   Monitor infrastructure health, performance, capacity, and lifecycle, providing proactive recommendations and risk mitigation.
-   Plan and coordinate hardware/software upgrades and change activities.
-   Coordinate field services, work orders, engineer dispatch, spare parts, and partner activities.
-   Deliver regular reports on asset health, incidents, capacity, and service improvements.
-   Build strong customer relationships while ensuring SLA compliance and continuous service optimization.

## Requirements

-   5+ years of experience in Infrastructure Support, Storage Engineering, or Technical Account Management.
-   Strong hands-on experience with Dell technologies:

-   **Storage:** PowerStore, PowerMax, Unity, PowerScale, ECS, Data Domain
-   **Compute:** Dell PowerEdge Servers, MX Platform
-   **SAN:** Connectrix, Brocade

-   Good understanding of SAN/NAS/Object Storage, VMware, networking fundamentals, performance monitoring, capacity planning, and infrastructure troubleshooting.
-   Knowledge of ITIL processes (Incident, Problem, and Change Management).
-   Excellent communication, stakeholder management, and customer-facing skills.
-   Dell certifications are a plus.

## Apply

[Apply at DeepSource Technologies](https://apply.workable.com/deepsource/j/789BC8A209/apply)

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