# Tier II Technical Support Specialist

> DenaliTEK · Anchorage, United States · Full-time · Posted 2026-05-15

**Salary:** USD 50,000–60,000

**Workplace:** on_site

**Department:** Operations

## Description

DenaliTEK is looking for a driven and client-focused Tier 2 Service Technician to join our Operations team. This role is ideal for someone who thrives in a fast-paced MSP environment, enjoys solving technical problems, and takes pride in delivering exceptional customer service.

As a Tier 2 Service Technician, you’ll serve as a trusted escalation point for client support issues while helping maintain the high standards and “White Glove Service” experience our clients expect from DenaliTEK.

### What You’ll Do

### Client Support & Ticket Management

-   Troubleshoot and resolve desktop, Microsoft 365, networking, and user support issues
-   Manage and prioritize service tickets while maintaining accurate documentation
-   Deliver timely, professional communication to clients throughout the support process
-   Escalate complex infrastructure or vendor-related issues appropriately
-   Ensure tickets meet SLA expectations and internal quality standards

### Technical Responsibilities

-   Support Windows workstations, printers, peripherals, and business applications
-   Assist with onboarding/offboarding tasks, account setup, permissions, and device deployments
-   Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, wireless, and switching
-   Support firewalls, access points, and remote access solutions
-   Assist with deployments, upgrades, and maintenance projects

### Team Collaboration

-   Work closely with all departments
-   Contribute to knowledge base documentation and process improvement initiatives
-   Help reinforce documentation standards and operational best practices
-   Participate in team meetings and ongoing training opportunities

## Requirements

### Required Qualifications

-   2+ years of IT support experience in an MSP or multi-client environment
-   Strong troubleshooting skills across Windows environments and Microsoft 365
-   Working knowledge of networking fundamentals and business IT systems
-   Excellent communication and customer service skills
-   Strong organizational skills and ability to manage multiple priorities
-   CompTIA A+, Network+, or equivalent experience

### Preferred Qualifications

-   Experience with ConnectWise Manage/Automate, IT Glue, or similar PSA/RMM platforms
-   Microsoft 365 administration experience
-   Familiarity with Sophos, firewalls, wireless systems, and endpoint security
-   Microsoft or CompTIA certifications
-   Experience supporting SMB environments

## Benefits

![](https://workablehr.s3.amazonaws.com/uploads/photos/421184/ad2c644f808c4f9ed1d497be22d305ca.png)

-   **100% company-paid** medical, dental, and vision insurance
-   **401(k) with company contribution**
-   **4 weeks of PTO** annually, plus 7 paid holidays
-   **Reimbursements** for mileage, parking, internet, and cell phone
-   A no-drama, no-politics environment that values performance and integrity

_We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

## Apply

[Apply at DenaliTEK](https://apply.workable.com/denalitek/j/E1636EB72A/apply)

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