# Intermediate Network Operations Center (NOC) Engineer - OP02134

> Dev.Pro · Wrocław, Poland (Remote) · Full-time · Posted 2026-05-07

**Workplace:** remote

**Department:** OP

## Description

🟢 At [Dev.Pro](http://dev.pro/), we work on projects that impact millions of people around the world — but we know it’s the people behind the tech who make it all happen. We truly value what makes each person unique and are building a workplace that’s inclusive, friendly, and supportive.

We invite a NOC Analyst to join our team, which is responsible for the continuous monitoring and maintenance of a mission-critical cloud environment. In this role, you’ll act as the primary point of contact for production alerts, identifying anomalies and performing initial triage using logs and metrics.

  
🟩 **What's in it for you:**

-   Work hands-on with Datadog, LogicMonitor, ServiceNow in production support environments
-   Benefit from regular security awareness training to strengthen your security practices
-   Execute complex operational tasks, from failover procedures to strategic maintenance

**✅ Is that you?**

-   2+ years of IT support and incident management experience, including triage, prioritization, and escalation
-   Experience with monitoring and observability tools (Datadog, LogicMonitor, or similar)
-   Ability to navigate dashboards and perform log correlation
-   Solid understanding of DNS, load balancing, and HTTP/HTTPS protocols
-   Advanced English communication skills (written and verbal)
-   Clear communication with technical teams and stakeholders during incident response
-   Ability to manage multiple priorities in fast-paced environments
-   Strong analytical and problem-solving skills with a methodical approach to troubleshooting
-   Strong sense of ownership and accountability with the ability to stay calm and organized during critical incidents
-   Disciplined approach to following operational processes and maintaining 24/7 shift coverage
-   Self-motivation with the ability to adapt and learn quickly
-   Understanding of security best practices (access control, data protection, phishing prevention, security policy compliance)

**Desirable:**

-   Experience with ServiceNow and/or Jira Service Management
-   Experience using Slack or Microsoft Teams in a support environment
-   Experience in Help Desk, NOC, SOC, or L1/L2 technical support roles
-   Familiarity with AWS and Azure
-   Familiarity with Kubernetes and Docker
-   Exposure to PostgreSQL, MySQL, and Amazon RDS
-   Familiarity with GitHub Actions, Bitbucket, and Amazon SQS

**🧩Key responsibilities and your contribution**

In this role, you’ll act as the first responder for production alerts and incidents, ensuring timely detection, triage, and resolution.

-   Monitor system health using Datadog, LogicMonitor, or similar observability and monitoring tools
-   Analyze logs, metrics, and traces to determine incident scope and impact
-   Manage the incident lifecycle, including triage, prioritization, and escalation coordination
-   Document and track incidents in ServiceNow and Jira Service Management
-   Coordinate with application and development teams, providing initial technical analysis to support faster resolution
-   Communicate clear, concise incident updates, translating technical status into actionable information
-   Maintain accurate incident records and provide structured shift handovers to incoming analysts

**Our next steps:**

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Offer

**Interested? Find out more:**

[📋How we work](https://drive.google.com/file/d/1HtZZ5S5bQGUkP9ndK4RalcKg5mPSGXgp/view?usp=sharing)

[💻 LinkedIn Page](https://www.linkedin.com/company/2340834/)

[📈 Our website](https://dev.pro/company/)

[💻IG Page](https://www.instagram.com/devpro.global/)

## Apply

[Apply at Dev.Pro](https://apply.workable.com/devpro/j/5C49CEE23A/apply)

---
Powered by [Workable](https://www.workable.com)