# Senior Site Reliability Engineer Team Lead - OP02087

> Dev.Pro · Santiago, Chile (Remote) · — · Posted 2026-03-31

**Workplace:** remote

**Department:** OP

## Description

🟢 We’re expanding our team and opening new remote opportunities! Review the role expectations, share your resume in English, and our team will follow up shortly.

We invite a Site Reliability Engineer based in Chile to lead our new SRE support team. In this role, you’ll guide a group of engineers providing MDM platform support, cloud and user access management, monitoring, incident response, and root cause analysis to ensure the smooth operation of a modern mobile point-of-sale platform. You’ll collaborate with global teams, shape support processes, and help deliver a seamless experience for merchants and their customers.

🟩 **What's in it for you:**

-   Ensure reliable end-user operational support for a mobile POS platform used daily by businesses to securely accept and manage payments
-   Lead and shape a new Cloud/SRE team, defining its vision, processes, and long-term operating model
-   Advance your skills in strategic planning, process design, execution oversight, and global team collaboration

**✅ Is that you?**

-   Upper-Intermediate English level
-   5+ years in cloud operations, platform support, or IT operations
-   2+ years leading technical support or SRE teams
-   Strong operational support mindset (incident handling, user requests, escalation)
-   Solid understanding of cloud technologies, monitoring, and observability tools
-   Knowledge of incident management best practices and access management concepts
-   Ability to break down complex problems into structured, actionable plans
-   Strategic thinking to evaluate options, weigh tradeoffs, and design processes
-   Experience collaborating with global, multi-time zone teams
-   Effective communication with technical and non-technical stakeholders

**Desirable:**

-   Experience leading MDM support teams (Esper, MobileIron, Workspace ONE)
-   Familiarity with cloud platforms (Azure, GCP, AWS)
-   Basic understanding of CI/CD pipelines, Docker, and Kubernetes
-   Experience with onshore/offshore teams, ideally in the U.S. and India
-   Experience in 24/7 or follow-the-sun operational models
-   Strong analytical and documentation skills (process mapping, root cause analysis)

🧩**Key responsibilities and your contribution**

In this role, you'll oversee a Cloud/SRE support team, ensuring reliable operations, effective processes, and strong collaboration across global and cross-functional teams.

-   Lead our Cloud/SRE Support team, providing coaching, prioritization, and oversight
-   Drive team performance, ensuring high-quality support, SLA compliance, and continuous improvement
-   Coordinate with India-based and cross-functional teams for alignment and 24/7 coverage
-   Translate complex issues into actionable plans and scalable solutions
-   Design and improve support processes and operational frameworks
-   Identify gaps and risks, improving operations and team engagement
-   Collaborate with cross-functional teams to define priorities and communicate progress, risks, and solutions
-   Oversee execution across MDM operations, access management, monitoring, incidents, and RCA
-   Maintain clear documentation, runbooks, and escalation procedures
-   Promote best practices in reliability and customer-focused support

🎾 **What's working at Dev.Pro like?**

[Dev.Pro](http://dev.pro/) is a global company that's been building great software since 2011. Our team values fairness, high standards, openness, and inclusivity for everyone — no matter your background  
🌐 We are 99.9% remote — you can work from anywhere in the world  
🌴 Get 30 paid days off per year to use however you like — vacations, holidays, or personal time  
✔️ 5 paid sick days, up to 60 days of medical leave, and up to 6 paid days off per year for major family events like weddings, funerals, or the birth of a child  
⚡️ Partially covered health insurance after the probation, plus a wellness bonus for gym memberships, sports nutrition, and similar needs after 6 months  
💵 We pay in U.S. dollars and cover all approved overtime  
📓 Join English lessons and [Dev.Pro](http://dev.pro/) University programs, and take part in fun online activities and team-building events

**Our next steps:**

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Internal interview — ✅ Client interview — ✅ Offer

**Interested? Find out more:**

[📋How we work](https://drive.google.com/file/d/1HtZZ5S5bQGUkP9ndK4RalcKg5mPSGXgp/view?usp=sharing)

[💻 LinkedIn Page](https://www.linkedin.com/company/2340834/)

[📈 Our website](https://dev.pro/company/)

[💻IG Page](https://www.instagram.com/devpro.global/)

## Apply

[Apply at Dev.Pro](https://apply.workable.com/devpro/j/E596C79CB5/apply)

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