# Credit Card Chargeback Specialist

> Devsinc · Lahore, Pakistan · Full-time · Posted 2025-10-29

**Workplace:** on_site

**Department:** Aqib Butt Squad

## Description

Credit Card Chargeback Specialist at Devsinc is seeking an experienced Credit Card Chargeback Specialist with a deep understanding of the credit card networks dispute process and terminology. The ideal candidate will have 5-10 years of experience working for an issuing bank and a strong background in handling chargebacks within the hotel industry is highly desirable.  
  
**Key Responsibilities**  
● Manage and optimize the end-to-end credit card chargeback lifecycle based on card network rules and regulations.  
● Lead, train, and oversee a dedicated credit card chargeback exception handling service operations team to ensure efficient and accurate resolution of disputes.  
● Train and refine our proprietary credit card chargeback automation platform to improve efficiency and accuracy.  
● Handle all relevant customer interactions professionally, ensuring clear communication and resolution.  
● Stay continuously updated on credit card network terms, dispute processes, and emerging requirements.  
● Collaborate with cross-functional teams to drive solution enhancements focused on maximizing automation, including leveraging AI tools to improve dispute win ratios.  
● Advise hotel partners on best practices and proactive measures to deter chargebacks and reduce revenue loss.  
● Analyze dispute cases and patterns to identify root causes and recommend process improvements.

## Requirements

● 5 to 10 years of direct experience working with issuing banks in credit card dispute/chargeback management.  
● Proven leadership experience with the ability to lead and train a service operations team focused on exception handling.  
● Deep knowledge of major payment network chargeback processes (Visa, Mastercard, Amex, Discover).  
● Experience in chargebacks related to hotel or hospitality industry preferred.  
● Experience with payment processor platforms and other credit card chargeback management solutions is a big plus.  
●Strong analytical skills with the ability to assess data to drive decision-making.  
● Exceptional customer communication skills, capable of managing sensitive dispute interactions with professionalism.  
● Demonstrated ability to work with automation platforms and incorporate AI-driven tools or initiatives.  
● Proactive and consultative approach to advising clients and internal teams.

## Apply

[Apply at Devsinc](https://apply.workable.com/devsinc-17/j/C61D2D841D/apply)

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