# Regional IT Technical Support Officer

> DFDL · Phnom Penh, Cambodia · — · Posted 2019-11-05

**Workplace:** on_site

**Department:** Regional IT Department

## Description

**Main duties of the role:**

-   Installing and configuring computer hardware operating systems and applications;
-   Monitoring and maintaining computer systems and networks;
-   Communicating with staff or clients through a series of actions, remotely or face-to-face, to assist in setting up systems or resolving issues;
-   Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
-   Maintaining/repairing/replacing PC and laptops parts as required;
-   Providing support, including procedural documentation and relevant reports;
-   Following diagrams and written instructions to repair a fault or set up a system;
-   Supporting the roll-out of new applications;
-   Setting up new users' accounts and profiles and dealing with password issues;
-   Working continuously on a task until completion (or referral to third parties, where appropriate);
-   Prioritizing and managing many open cases at one time;
-   Rapidly establishing a good working relationship with staff and other professionals; and
-   Testing and evaluating new technology.

**• Active Directory / File Server**

-   User account management (create, update, delete), including Cambodia and oversea offices;
-   File management: manage files & folders as per DFDL’s requirements and policy;
-   Data security and access management as per DFDL's policy; and
-   Maintaining backups of all systems.

**• Office 365**

-   Creating and Updating user mailboxes;
-   Providing Auto responder services;
-   Outlook/Mailbox monitoring; and
-   Managing OneDrive and Document Libraries.

**• Network Infrastructure**

-   WAN/LAN monitoring;
-   Monitoring DNS, DHCP;
-   Internet traffic monitoring; and
-   Maintaining network cables and WiFis.
-   Ensuring proper connection to printers; and
-   Assisting in servicing printers.

**• Printer Management**

-   Ensuring proper connection to printers; and
-   Assisting in servicing printers.

**• General Maintenance:**

-   Hardware and software installation and service;
    -   Laptops, workstations, printers
    -   MS Office 2013/2016/365
    -   Antivirus
    -   Printing and Scanning
    -   DFDL custom applications
-   Solve IT Support ticket requests; and
-   Manage IT inventory;

**Other activities:**

-   Other tasks not specifically listed in this document may be assigned from time to time.

## Requirements

**_Skills, Knowledge, and Experience Required:_**

**Essential**

-   Demonstrates excellent IT skills;
-   Possesses a tertiary-level qualification in IT or any related discipline;
-   At least four years’ experience in IT with a large company, preferably a professional services firm;
-   Possesses strong organizational skills. With the ability to cope with competing demands and prioritizing tasks;
-   Excellent English communications skills (spoken and written);
-   Demonstrates the maturity necessary to effectively manage requests;
-   Demonstrates excellent IT skills (MS Outlook (and Office 2010/13); and
-   Exhibits honesty, reliability, and a commitment to strict confidentiality.

**Technical skills**

-   Technically proficient in Windows 7/8/10, Office 2013/16, Server 2012/2016 or higher, Exchange 2010, Office 365; and
-   Strong technical aptitude, especially relating to PC/Server/Network hardware.
-   Ability to work in a dynamic and supportive team environment;
-   Possess good verbal and written English communications skills;
-   Executes tasks with precision;
-   Proactive and self-motivated; and
-   Makes a continuous effort to broaden personal knowledge and skills to become more effective in this role.

**Personal qualities**

**Desirable:**

-   Knowledge of VM platforms such as Citrix XenServer and Windows Hyper V 2012;
-   Knowledge of Cisco IOS specifically with Security Appliances and Managed Switches;
-   Knowledge of MS SQL and SharePoint; and

-   Technical diploma or equivalent employment experience.

## Apply

[Apply at DFDL](https://apply.workable.com/dfdl/j/567D173ED6/apply)

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