# Operations Manager > DMS · London, United Kingdom · Full-time · Posted 2026-07-06 **Workplace:** on_site ## Description This role is responsible for the end-to-end operational delivery of localisation production across the business. It will provide day-to-day oversight of all work in progress, ensuring that resources, workflows, and priorities are aligned to deliver high-quality output for global clients, on time and at scale. The role acts as a key link between Operations, Client Services, and Technology, ensuring that we are working efficiently, maximising capacity, and continually improving how we deliver work. ## Requirements **Key Responsibilities** **Production & Delivery Oversight** - Own the day-to-day production delivery of localisation work, ensuring smooth workflows, on-time delivery, and consistently high quality across all departments - Maintain clear visibility of all active workstreams, proactively managing risks, bottlenecks, and competing priorities - Act as the senior escalation point for operational and production issues, ensuring timely resolution and minimal impact on delivery or client experience - Ensure strong alignment between Client Services and Operations, with clear communication of priorities, deadlines, and delivery expectations **Resource & Capacity Management** - Ensure the business has the right level of resource in place at all times to meet demand, across both permanent teams and freelance/contract support - Lead resource planning across all localisation teams, shifts, and geographies to optimise utilisation and maintain delivery resilience - Work closely with team leads and Head of Departments to balance workload, manage peaks, and maintain sustainable capacity during high-demand periods - Oversee recruitment, on boarding, and training of new staff and freelancers to ensure readiness and capability from day one **Client Services Partnership** - Act as a trusted partner to Client Services, providing expert guidance on technical production queries and helping shape practical, deliverable client solutions - Support the onboarding of new business by defining workflows, identifying resource requirements, and ensuring operational readiness - Collaborate on planning for new clients, territories, and service lines, ensuring a smooth transition into production **Workflow, Efficiency & Technology** - Work closely with the Director of Technology to continually refine and improve production workflows - Drive the adoption of automation and system-driven solutions to reduce manual processes, improve efficiency, and support scale-able delivery - Identify, evaluate, and implement opportunities for new workflows, tools, and technologies that enhance productivity and quality - Ensure production hardware and software environments are optimised in collaboration with Technology leadership **Operational Excellence & Standards** - Ensure all internal production workflows, policies, and security procedures are up to date, clearly defined, and consistently followed - Drive best practice across teams, ensuring high standards in training, cross-training, and knowledge sharing - Build a culture of continuous improvement, where teams proactively identify and address inefficiencies **Leadership & Management** - Line management of the Senior Technical Operations Account Managers, providing clear direction, support, and accountability - Ensure Senior Technical Operations Account Managers are effectively managing their teams, including performance, training, and development - Promote strong communication, collaboration, and consistency across teams and locations - Report into the Director of Operations on delivery performance, risks, and operational effectiveness **Reporting & Commercial Awareness** - Own resource and capacity reporting, providing clear insight into utilisation, gaps, and upcoming demand - Contribute to budget management, ensuring resource decisions balance cost control with delivery quality and reliability - Provide data-driven recommendations to improve efficiency, workforce planning, and overall operational performance ## Apply [Apply at DMS](https://apply.workable.com/digitalmediaservices/j/97C3E6994C/apply) --- Powered by [Workable](https://www.workable.com)